On airplanes, good headphones make good neighbors

You probably have a lot in common with Rick Brunson. Read more “On airplanes, good headphones make good neighbors”

“The noise was constant and unrelenting”

Lisa Stickevers thought she was renting a quiet villa in the Turks and Caicos Islands during the holidays. She thought wrong.
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What does a hotel owe me for construction noise?

Sculpies/Shutterstock
Sculpies/Shutterstock
All Robin Rosner wanted was a little peace and quiet when she checked into the Sheraton Centre in Toronto recently.

All she got was chaos and noise — lots of noise.

“I awoke to find my message light blinking about 3 a.m. and learned that they would be power-washing the exterior of the building starting the next day,” she says. “They were suggesting people keep their blinds closed for privacy.”

And that wasn’t all.

“They also pointed out some construction work on one of the main streets might result in a detour,” she says. But the hotel failed to tell her that its garden wasn’t open, even though it was the middle of the summer, which was a problem for Rosner, because she was traveling with her dog.
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A “royal” complaint with the right resolution? Maybe not

YanLev/Shutterstock
YanLev/Shutterstock
When an unstoppable force meets an immovable object, you get what happened to Paul and Cindy Bergeson on their 30th wedding anniversary trip to Mexico.

You get trouble.

The Bergesons checked in at The Royal Playa del Carmen on Jan. 15th. The Royal promises (I’m not making this up) an “an explosion of luxury around every corner, all provided in an atmosphere of casual elegance.”

An explosion is exactly what they ended up with, figuratively speaking. Because at the same time, 250 listeners of a Chicago-area rock station had descended on the same property to celebrate something called Cabin Fever Getaway.
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“The stomping did not stop until 12:45 a.m.”

It's too loud! / Photo by trieu 88 - Flickr
Another day, another denial – this time, from Carnival Cruise Lines.
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