Can this trip be saved? I paid for the ticket — where’s my credit?

One of the things travelers love about an airline like Southwest is that it goes against the grain. When other airlines charge baggage fees, it doesn’t. When they impose change fees, it doesn’t. When they have assigned seats, Southwest refuses.

So passengers can be forgiven for getting a little upset when Southwest starts acting like … well, other airlines.
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Ridiculous or not? Your airline ticket isn’t transferrable

Why can’t you change the name on your airline ticket?

Chayaron Hantalom wants to know. He’s a first-year law student at the University of Wisconsin, and last month, he booked tickets to fly from Madison to Los Angeles for himself and his girlfriend.

“Unfortunately, on the ticket back from Las Vegas to Madison, I put my girlfriend’s last name as my last name,” he says. Neither Orbitz, through which he bought the tickets, nor Delta Air Lines, the carrier they’re flying on, will fix the error.

Why not?
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