When Elizabeth Crisp’s father dies during her visit to Orlando, she needs to adjust her flight back home to Ireland. She is comforted by the kindness of the Aer Lingus representatives and reassured that a refund for the change fees will be issued as soon as a death certificate is forwarded. So three months later, why hasn’t she received it? “Aer Lingus says it sent me a refund — I never received it”
Have you noticed the recent string of stories about cases that ended in a big question mark? Neither the consumer nor the company responded to repeated requests for an update or a resolution, so we were left to guess the outcome. “I love a good mystery. You will too.”
It’s like an episode of “Unsolved Mysteries” that plays itself endlessly for travelers.
“Solving the credit card “hold” mystery”