Aer Lingus says it sent me a refund — I never received it

When Elizabeth Crisp’s father dies during her visit to Orlando, she needs to adjust her flight back home to Ireland. She is comforted by the kindness of the Aer Lingus representatives and reassured that a refund for the change fees will be issued as soon as a death certificate is forwarded. So three months later, why hasn’t she received it? Read more “Aer Lingus says it sent me a refund — I never received it”

I love a good mystery. You will too.

Have you noticed the recent string of stories about cases that ended in a big question mark? Neither the consumer nor the company responded to repeated requests for an update or a resolution, so we were left to guess the outcome. Read more “I love a good mystery. You will too.”

Solving the credit card “hold” mystery

It’s like an episode of “Unsolved Mysteries” that plays itself endlessly for travelers.
Read more “Solving the credit card “hold” mystery”