Never mind, AT&T!

Maria Haar had a solid case.

She alleges an AT&T store representative in Rochester, New York, misrepresented a buy-one-get-one-free offer, enticing her entire family to switch carriers. Later, the cellular provider changed the deal, effectively raising her monthly bill. Read more “Never mind, AT&T!”

Warning: Airline sites can’t read your mind, no matter what they say

All this recent talk of cookies and computer algorithms would have you believe an airline website can read your mind. That’s apparently what Christine Fernandez thought when she clicked on the Swiss site a few weeks ago.

But the sites aren’t that sophisticated yet. Her experience has a valuable lesson for the rest of us: Unlike human reservations agents, websites can’t divine your intent. Don’t do anything you aren’t absolutely certain of.
Read more “Warning: Airline sites can’t read your mind, no matter what they say”