Who would have thought an airline meal gone awry would reveal the over-the-top care of a Japan Airlines (JAL) flight attendant?
Read more “Japan Airlines doesn’t let a passenger go hungry”
If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need help.
Read more “What is this “thing” in my airline meal – and what are you going to do about it?”
A rainy day at the airport. / Photo by Carib b – Flickr Creative Commons I don’t normally dismiss cases reflexively, but when I hear someone complaining about special meals, it takes a lot for me to follow through and contact an airline on their behalf.
Read more “A legitimate complaint wrapped inside a frivolous one — should I let this case go?”
Maybe I should have had the mashed potatoes instead? When Marilyn Sweeney bit into a serving of sweet potato casserole during her seven-day Eastern Caribbean cruise on the Carnival Valor she tasted something unusual. It was rubbery, with a faint mint flavor.
“I did not recognize it at first,” she says. “I thought it was food.”
It wasn’t. It was chewing gum.
Used chewing gum.
Read more “Yuck! Carnival served me dinner with a side order of chewing gum”
Did Chris Hill’s mother and aunt have a bad flight on Virgin Atlantic? Without a doubt. The flight attendants were rude and the service was terrible, by their account.
Did Virgin Atlantic respond appropriately to their grievance? No, without a doubt. In fact, it didn’t respond at
Read more “Nothing says “we don’t care” like a tray of unwanted food left in front of you for a few hours”