How to tip the airline scales in your favor

Airline scales lie.

It’s not an uncommon allegation. And sometimes, it’s actually true. Ticket counter weights in Phoenix, Raleigh, N.C., and Seattle have been found to be inaccurate — errors that often enrich the airline. Read more “How to tip the airline scales in your favor”

As airline revenue from extra fees increases, so does consumer ire

Airlines sure do love their fees, don’t they?

A recent U.S. Government Accountability Office (GAO) report revealed that domestic air carriers collected $7.1 billion in revenue from checked-bag and changed-reservations fees last year. The extra charges are helping the industry earn record profits. Read more “As airline revenue from extra fees increases, so does consumer ire”

I thought I was paying for checked luggage, not priority boarding

When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake? Read more “I thought I was paying for checked luggage, not priority boarding”

Where is my refund, Hawaiian Airlines?

If there were a movie titled “Escape from Hawaii,” Chaya Friedman could be the star. She and her husband are stuck on the island of Molokai and miss their connection in Honolulu to get home to the Chicago area. She is forced to buy tickets on another airline in order to make it to Honolulu on time. Can our advocates help her get reimbursed for her expenses? Read more “Where is my refund, Hawaiian Airlines?”

I upgraded to Business Class. Shouldn’t I receive a refund on my prepaid bags?

After upgrading to business class on his TAP Portugal flight returning from Lisbon, James Quebbeman thought he would receive a refund on the extra baggage and preferred seats he had to pay for when he bought his economy ticket. Can we help him get it? Read more “I upgraded to Business Class. Shouldn’t I receive a refund on my prepaid bags?”