How to tip the airline scales in your favor

Airline scales lie.

It’s not an uncommon allegation. And sometimes, it’s actually true. Ticket counter weights in Phoenix, Raleigh, N.C., and Seattle have been found to be inaccurate — errors that often enrich the airline. Read more “How to tip the airline scales in your favor”

As airline revenue from extra fees increases, so does consumer ire

Airlines sure do love their fees, don’t they?

A recent U.S. Government Accountability Office (GAO) report revealed that domestic air carriers collected $7.1 billion in revenue from checked-bag and changed-reservations fees last year. The extra charges are helping the industry earn record profits. Read more “As airline revenue from extra fees increases, so does consumer ire”

I thought I was paying for checked luggage, not priority boarding

When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake? Read more “I thought I was paying for checked luggage, not priority boarding”

Stuck at the airport because of luggage fees

Teri Weissinger’s tale of being stuck at San Francisco Airport for eight days drew a swift and predictable reaction from readers.

“Ridiculous,” says Betsy Mayotte. “It really is.”

“Truly bizarre,” adds Dennis Tucker.

“Can you do anything for this poor woman?” asks Judith Hill.

Well, first things first.
Read more “Stuck at the airport because of luggage fees”

The other side of the Scottevest scandal: Did Jordan try to get his “beat the system” ad rejected?

It’s hard to find an airline blogger who hasn’t reported on the Scottevest scandal. Late last week, Delta Air Lines’ in-flight magazine turned down an ad for Scott Jordan’s jackets — an ad that offered a way to “beat the system” that requires air travelers pay for their checked bags.

Jordan has been aggressively pitching media, including me. Over the weekend, he left a message on my cell phone that promised “the backstory is more interesting than what’s been printed.” (See an updated comment from Jordan at the end of this interview.)

I was intrigued. Since Jordan has told his story to everyone already, I thought I’d try to get Delta’s side of the controversy. So far, the carrier has only issued terse rebuttals to Jordan’s claims, citing its policy of keeping business transactions confidential. I asked Marialice Harwood, publisher of Delta Sky Magazine, if she could fill in some of the gaps. Here’s our interview.

Can you give me the Reader’s Digest version of what happened?

On Wednesday of last week, our sales rep in New York received an inquiry from an agency, asking if they could get a page in the November issue of Sky. We asked if we could see the actual ad, which is standard when we have a new advertiser, and especially if we can’t tell what the ad is by the name.

We saw the ad, and we approved it.
Read more “The other side of the Scottevest scandal: Did Jordan try to get his “beat the system” ad rejected?”