Should airline extend elite benefits for soldier in war zone?

Airlines offer waivers of their often incomprehensible rules all the time. Robert Lytle wants this to be one of the times, and he’d like me to help him make it so.
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When should you stop participating in a loyalty program?

Sometimes, it’s best to walk away from a loyalty program. I explain when you should do it — and why.
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How do you pick a loyalty program that’s loyal to you?

When you’re picking a loyalty program to join, how do you determine which one is right for you? Here are a few thoughts.
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Can you fix American Airlines’ loyalty program?

Joyce Zaritsky’s case is almost certainly impossible to solve. But you know me – I’m a sucker for seemingly intractable problems.
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Read this before you sign up for a loyalty program

luchnyu/Shutterstock
luchnyu/Shutterstock
For years, consumer advocates like me have been warning consumers like you that loyalty programs aren’t the “win-win” propositions companies claim they are.

To which loyalty program apologists, whose judgment is too often distorted by the intoxicating Kool-Aid of points and miles, countered: Prove it!

Well, now we have that proof.

A new study of hotel frequent-guest programs suggests that, far from costing companies money, the programs increase their share of room nights by anywhere from 150 percent to 500 percent. Just over 7 of 10 guests purchased at least one additional room night with real money, according to the study by Phoenix Marketing International.
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