Skip to content
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us
Get Help
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us

LOWES

Companies often use release forms to silence consumers when addressing complaints. For instance, Lowe's offered a settlement to a customer for a botched kitchen installation but required her to destroy evidence and stay silent. These agreements, similar to nondisclosure agreements, prevent consumers from sharing their experiences, thereby protecting the company's reputation. Consumers should be wary of such agreements, which may restrict their rights to criticize or pursue further claims. Consulting a lawyer before signing is advisable to understand the full implications. Refusing these agreements could push companies to resolve issues transparently.

How companies try to silence you when you have a problem

November 24, 2024August 26, 2024 by Christopher Elliott

The document seemed harmless enough — a “release of all claims” in exchange for a cash settlement. Lowe’s sent it to one of our readers when she asked it to fix a botched kitchen installation.

Categories Advocacy
Joe King struggles with Samsung to refund a discontinued security kit. Persistence -- and a little consumer advocacy -- lead to resolution.

Can I get my money back for this Samsung ADT starter security kit?

May 10, 2024September 20, 2023 by Christopher Elliott

Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?

Categories Problem Solved
Laura's wine cooler ordeal with Sollevare continues. Stuck between two giants, will justice prevail? Find out now.

Hey Lowe’s, my Sollevare wine cooler doesn’t work! Can I get a refund?

January 19, 2024September 12, 2023 by Christopher Elliott

Laura Lowry’s Sollevare wine cooler doesn’t work, and neither does the replacement. Who does she talk to about a refund?

Categories Problem Solved
Joy Wills' dishwasher doesn't work. Her extended protection plan purchased through Lowe's isn't working, either. Find out what happened.

My Lowe’s extended protection plan doesn’t work. Can you fix my dishwasher?

January 19, 2024November 11, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Julie Faro's Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed -- pronto.

It’s mom vs. Frigidaire. Who will win?

February 1, 2024October 12, 2017 by Christopher Elliott

Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance?

Categories Problem Solved

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Get Help

Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?

Sign Up

What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

Join Us

Follow Us

© 2025 Elliott Report | Privacy Policy
  • Home
  • Features
    • Advocacy
    • Problem Solved
    • On Travel
    • The Travel Troubleshooter
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us
  • Get Help

Don't Miss a Story!

Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Plus, we have insightful letters, insider tips, and more. 

Invalid email address
Thanks for subscribing!