Ridiculous or not? Lie-flat airline seats = snoring epidemic

While everyone else is touting the benefits of new “lie-flat” airline seats in business- and first class, I know I can count on you, dear readers, to find a “down” side.

And here it is.
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Oh really? 5 things companies assume about customers, but shouldn’t

They steal. They’re overgrown children. They only want a deal.

Oh, the things companies think of us, their “valued” customers!

I recently looked at some of the assumptions customers make about the company they do business with. Today, let’s look at the other side of the equation: What companies assume about us.
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Liar, liar! 28 percent of hotel guests admit they stretched the truth for a discount

If you’ve ever fudged a few facts to get a hotel discount, you’re not alone. Almost 3 in 10 hotel guests admit they stretched the truth to save a few bucks, according to a new survey.

Asked if they’d ever lied to secure a discount, 28 percent said “yes.” A majority — 72 percent — said they’d never misstated a few facts in order to save money.

The survey of more than 800 travelers was conducted last week by readers of this site, Consumer Traveler and members of the Consumer Travel Alliance.

Although the number of hotel guests who say they’ve lied may seem high, it mirrors similar surveys conducted in the past. (I’ve dealt with the subject of guest honesty in previous columns, including this memorable story.)

Of course, not everyone can agree on a definition of lying.
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Weekend survey: Have you ever lied to get a hotel discount?

Ever told a little white lie to get a few bucks off a hotel room?

Earlier this week, I brought you a stunning confession from a hotel reservationist, admitting that she lied to customers about the best rate. But do hotel guests do the same thing?

If you’ve ever bent a fact or two about your circumstances, claiming you were a government employee or a AAA member or were on your honeymoon, you can anonymously confess your sins in this week’s survey.
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How companies bend the truth online: 5 secrets consumers should know

If you’re looking for reliable information about a product or service, you absolutely have to know about reputation management.

Think of reputation management, or “rep management,” as controlling what people read about your company online, and to a certain extent, offline. The goal is to either delete the negative information or push it to the bottom of search engine results on sites like Bing and Google.

The result? You’re far less likely find the bad reviews from disgruntled customers who would warn you about a company – and far more likely to see the glowing write-ups from adoring clients.
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