As far as rejection letters go, the one I almost never use is unfailingly polite.
It’s apologetic. It blames a “system” in which the deck is stacked against you, the consumer, for my failure to accept a case. And it offers several other options, including small-claims court or a credit-card dispute, as possible alternatives.
It’s been five short years since the airline industry, led by an ailing American Airlines, quietly stripped the ability to check your first bag at no extra cost from the price of an airline ticket — an act given the antiseptic name “unbundling.”
At about this time in 2008, passengers were beginning to adjust to a new reality, as other airlines eagerly joined in separating their luggage fees from base fares. Now, they’ve finally accepted the fee revolution, according to most experts.
An airline ticket doesn’t have to include a “free” bag or a meal, no more than a hotel room should come with the ability to use the hotel’s exercise facilities, or your rental should cover the cost of a license plate. And that’s the way it should be, they say.
If you’ve ever fudged a few facts to get a hotel discount, you’re not alone. Almost 3 in 10 hotel guests admit they stretched the truth to save a few bucks, according to a new survey.
Asked if they’d ever lied to secure a discount, 28 percent said “yes.” A majority — 72 percent — said they’d never misstated a few facts in order to save money.
The survey of more than 800 travelers was conducted last week by readers of this site, Consumer Traveler and members of the Consumer Travel Alliance.
Although the number of hotel guests who say they’ve lied may seem high, it mirrors similar surveys conducted in the past. (I’ve dealt with the subject of guest honesty in previous columns, including this memorable story.)