If they lie to us, why can’t we lie back?

Travel companies lie to you all the time. Why can’t you lie right back?
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Are airlines going to get away with a lie?

If the airline industry gets its way, and its cleverly named Transparent Airfares Act of 2014 passes, then the price of your airline ticket could drop significantly. At least, it’ll look that way.
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Beware of the half-truths airlines – and passengers – like to tell

Kunertus / Shutterstock.com
Kunertus / Shutterstock.com
It would be inaccurate to say that American Airlines lied to Kori Conley’s friend when she tried to fix her airline ticket.

She needed to get home for Christmas with her kids, but someone else was paying for her ticket and they’d bungled the reservation, confusing the origin and destination airports on her itinerary.

“My friend called immediately — we’re talking right away — to let them know the error,” says Conley. “They in turn told her there would be a $200 per ticket fee — an extra $600 to fix three tickets.”

It would also be inaccurate to say the American Airline representative who Conley’s friend talked to told her the whole truth. See, under the Transportation Department’s 24-hour rule, she could have canceled her flight and made a new reservation at no charge.
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3 sweet lies you should thank a company for

Ollyy/Shutterstock
Ollyy/Shutterstock
As far as rejection letters go, the one I almost never use is unfailingly polite.

It’s apologetic. It blames a “system” in which the deck is stacked against you, the consumer, for my failure to accept a case. And it offers several other options, including small-claims court or a credit-card dispute, as possible alternatives.

But a few weeks ago on this site, I confessed that I hate using the rejection letter when someone turns to me for help as a consumer advocate.
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“Unbundling” is a brazen lie and it’s time for the travel industry to come clean

McAuley/Shutterstock
McAuley/Shutterstock
It’s been five short years since the airline industry, led by an ailing American Airlines, quietly stripped the ability to check your first bag at no extra cost from the price of an airline ticket — an act given the antiseptic name “unbundling.”

At about this time in 2008, passengers were beginning to adjust to a new reality, as other airlines eagerly joined in separating their luggage fees from base fares. Now, they’ve finally accepted the fee revolution, according to most experts.

An airline ticket doesn’t have to include a “free” bag or a meal, no more than a hotel room should come with the ability to use the hotel’s exercise facilities, or your rental should cover the cost of a license plate. And that’s the way it should be, they say.

Well, the experts are full of it.
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