How to survive a marathon flight

Surviving long-haul flights wasn’t Akshay Nanavati’s top concern as a Marine. Nanavati, who served as a communication liaison in Iraq, worried more about what would happen after the 15-hour trip from San Diego to Baghdad. Read more “How to survive a marathon flight”

I don’t want a $150 voucher. I want El Al to refund me in cash

Geoffrey Small pays an extra $150 for an economy plus seat on El Al, only to find that nothing in that seat works. As compensation, El Al offers a $150 voucher. Is that sufficient compensation for Small’s malfunctioning seat? Read more “I don’t want a $150 voucher. I want El Al to refund me in cash”

No, American’s Preferred Seating is not considered an upgrade

On a recent trip to Mexico, Allen Lipscher purchased tickets on American Airlines and paid extra for seat assignments, but he believes he did not fly in the type of seats he bought. He wants a refund, but is this case really one where American messed up, or is it a case where the customer didn’t understand what he was buying? Read more “No, American’s Preferred Seating is not considered an upgrade”

As airlines try to monetize seat assignments, are disabled passengers being left behind?

Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments. Read more “As airlines try to monetize seat assignments, are disabled passengers being left behind?”

No, all business class seats are not created equal

Martha Mayakis booked business class seats on Norwegian Air Shuttle, through Travelocity. After she booked and paid, she researched the airline’s seats. She was disappointed when she discovered that Norwegian Air Shuttle business class seats are just slightly larger than its economy class seats. Read more “No, all business class seats are not created equal”