Can this trip be saved? Stranded 12 hours on the tarmac after earthquake

Not all of the survivor stories coming out of Japan in the wake of the tragic earthquake involve tsunamis or exploding nuclear reactors.

Jiyong Kim, who was on his way from New York to Seoul via Tokyo on Delta Air Lines, endured a ridiculously long tarmac delay. He wants to know if he’s entitled to anything for having to spend an extra 12 hours sitting on the ground in Hokkaido.
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Hilarious exchange with Hotels.com makes you wonder: Is anyone reading your complaints?

Reading comprehension is one of the foundations of primary education. (I ought to know. My eight-year-old struggles with his reading assignments from time to time.) But you’d expect a full-grown employee to actually take the time to read and understand something like a complaint email, right?

So would Ned Uyeno, who recently tried to cancel his Hotels.com room in Japan. When the site refunded only one of his rooms, it set off a chain of events that Uyeno is having a hard time comprehending.

Me too.

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