Beaches vacation goes bust, but how about that ticket promise?

Jen Knight’s family was looking forward to an all-inclusive vacation in Ocho Rios, Jamaica, until the resort sent her some bad news: Her hotel, Beaches Boscobel, would be closed for renovations.

A Beaches representative verbally agreed to rebook the family at a sister property, Beaches Turks and Caicos. She was also told the company would cover the difference in airfare as well as the fees for changing their tickets from Jamaica to Turks and Caicos.

Case closed? Not quite.

It turns out that neither of the airlines on which she’d booked various family members — JetBlue and Airtran — flies to Turks and Caicos, nor do they codeshare with anyone who does. But both airlines will allow them to cancel their reservations and receive a credit for the value of their flights that must be used within a year, less applicable change fees.
Read more “Beaches vacation goes bust, but how about that ticket promise?”

Predatory tourism? Visitor details a “horrible” vacation in Jamaica

negrilHigh crime. Outrageous prices. Fees everywhere.

Jonathan Shelton’s vacation in Montego Bay, Jamaica, had it all. And he was so upset by it that he fired up his Blackberry at the airport and sent me a missive.

“I was awed by the locals trying to take advantage of tourists at every turn,” he told me. “The whole economy is designed to rake tourists over the leaves.”

Is his experience just another example of predatory tourism, where hotels, tour operators and merchants prey on their own guests? Or was Shelton just unlucky?
Read more “Predatory tourism? Visitor details a “horrible” vacation in Jamaica”