Don’t do this before you take off

It’s the complainers that make travelers such as Randall Kessler complain — specifically, the folks who shuffle around the airport waiting area, griping about something over which neither they nor their airline has any control. Read more “Don’t do this before you take off”

In time for the holidays, a seasonal primer on luggage etiquette

It’s the season of the squeeze.

That should require absolutely no explanation, but just in case: Picture thousands of stressed-out holiday travelers in airport terminals, train stations and bus terminals, bundled up in winter clothing, all piling into a claustrophobia-inducing cattle-class cabin.

With luggage. Read more “In time for the holidays, a seasonal primer on luggage etiquette”

A United Airlines holiday travel story with a happy ending

No one likes having their flight canceled.

Especially in the middle of winter, seated in a plane, waiting for takeoff on the Chicago airport tarmac, a day after Christmas. Read more “A United Airlines holiday travel story with a happy ending”

♬ It’s the most frustrating time of the year — to fly♪

The flying experience is worse than it was five years ago, and the worst time of the year to fly is now, according to a new survey.

But you probably didn’t need a survey to tell you that. And yet, here we are with a new Morning Consult research, commissioned by the U.S. Travel Association, a trade association that almost never says a bad word about airlines.

Merry Christmas, indeed. Read more “♬ It’s the most frustrating time of the year — to fly♪”

In time for the holidays, a seasonal primer on luggage etiquette

It’s the season of the squeeze.

That should require absolutely no explanation, but just in case: Picture thousands of stressed-out holiday travelers in airport terminals, train stations and bus terminals, bundled up in winter clothing, all piling into a claustrophobia-inducing cattle-class cabin.

With luggage.

Is your blood pressure rising yet? Mine, too. Read more “In time for the holidays, a seasonal primer on luggage etiquette”