One of the biggest airline “gotchas” is no more. “American Airlines adopts consumer-friendly 24-hour refund policy”
Airlines love to put their customers on “hold,” but some are worst than others. Just ask Robert Pearce, who recently tried to reach United Airlines to cancel a flight.
“These airlines have the longest “hold” times”
I’m not one to beat a dead horse, and after writing about American Airlines’ deceptive hold policy and following up with a convincing rebuttal to my critics, I could have sworn I saw that equine cadaver lying belly-up near a DFW cargo terminal.
It’s like an episode of “Unsolved Mysteries” that plays itself endlessly for travelers.
“Solving the credit card “hold” mystery”
Holding a plane for a passenger is an iconic customer service gesture.
In a different era of commercial aviation, before on-time arrivals became so important that aircraft doors closed 15 minutes before departure, planes were almost routinely kept at the gate for passengers who were trying to make a connection or who were just late.
Which made the story of Kerry Drake, a grief-stricken United Airlines passenger who was trying to catch a flight from San Francisco to Lubbock, Tex., so that he could say goodbye to his dying mother, so remarkable — and heartwarming.
“Would you care to hold that plane?”