What you need to know about the “24-hour rule”

Stop me if you’ve heard this one before.

Kahtan Daker bought a ticket on Turkish Airlines and said he canceled it 20 minutes later (“within the 24-hour grace period,” he told us). The airline is refusing to refund his money. Read more “What you need to know about the “24-hour rule””

American Airlines adopts consumer-friendly 24-hour refund policy

One of the biggest airline “gotchas” is no more. Read more “American Airlines adopts consumer-friendly 24-hour refund policy”

These airlines have the longest “hold” times

Airlines love to put their customers on “hold,” but some are worst than others. Just ask Robert Pearce, who recently tried to reach United Airlines to cancel a flight.
Read more “These airlines have the longest “hold” times”

If American Airlines can deceive this passenger, imagine what it can do to you

I’m not one to beat a dead horse, and after writing about American Airlines’ deceptive hold policy and following up with a convincing rebuttal to my critics, I could have sworn I saw that equine cadaver lying belly-up near a DFW cargo terminal.

But no.
Read more “If American Airlines can deceive this passenger, imagine what it can do to you”

Solving the credit card “hold” mystery

It’s like an episode of “Unsolved Mysteries” that plays itself endlessly for travelers.
Read more “Solving the credit card “hold” mystery”

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