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Elliott Report

Elliott Report

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HELP

A SIM swapping nightmare leads to a $3,809 bill from Best Buy. Can Chase help?

A SIM swapping nightmare leads to a $3,809 bill from Best Buy. Can Chase help?

June 16, 2025January 20, 2025 by Christopher Elliott

What is SIM swapping and how do you prevent it? Here’s how to protect yourself from identity theft and reclaim your money.

Categories Advocacy
Arjun Chhabra's Google Play account is frozen because the company suspects him of fraudulent activity. Can he recover the $115 he spent?

My Google Play account is frozen and I’m out $115. Can you help me?

December 10, 2024December 6, 2024 by Christopher Elliott

Arjun Chhabra’s Google Play account is frozen because the company suspects him of fraudulent activity. Can he recover the $115 he spent?

Categories Problem Solved
The touchscreen on Satoaki Omori's new HP Envy laptop doesn't work, and the computer has been discontinued. Can he get a full refund -- or a replacement?

Help! My HP Envy doesn’t work. Can I get a replacement or a refund?

November 8, 2024February 9, 2024 by Christopher Elliott

The touchscreen on Satoaki Omori’s new HP Envy laptop doesn’t work, and the computer has been discontinued. Can he get a full refund — or a replacement?

Categories Problem Solved
I bought seven tickets to a recent Vegas Golden Knights game through Ticketmaster. Ticketmaster confirmed my order, and my tickets were in my account an hour later. When game time rolled around, I pulled up my account to scan my tickets, and they were no longer there.

My Vegas Golden Knights tickets disappeared. Why won’t Ticketmaster refund them?

December 7, 2023October 10, 2023 by Christopher Elliott

One minute, Adam Edikauskas has tickets to a Vegas Golden Knights hockey game. The next moment, the tickets vanished from his account. Why won’t Ticketmaster refund his money?

Categories Problem Solved
When the price of Lai Mun Yip's airline tickets doubles, she goes looking for a refund. But who has her money?

Help! The cost of my airline ticket doubled and now I can’t get a refund

January 19, 2024April 25, 2023 by Christopher Elliott

When the price of Lai Mun Yip’s airline tickets doubles, she goes looking for a refund from Gotogate. But who has her money?

Categories The Travel Troubleshooter
When Airbnb bans Svitlana Marchenko from the site, it won't tell her why. Could it have something to do with her residence?

Airbnb banned me because I used to live in Russia. But it’s complicated.

January 19, 2024April 11, 2023 by Christopher Elliott

When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.

Categories The Travel Troubleshooter
Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where's the third ticket ?

He ordered three tickets from Vivid Seats but only got two

January 21, 2024March 21, 2022 by Christopher Elliott

Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where’s the third ticket, and can the company make the assist before game time?

Categories Problem Solved

Did you know?

February 1, 2024June 19, 2017 by Christopher Elliott

If you’re a regular reader of this site, you probably think you know a lot about the advocacy work we do here every day.

Categories Commentary
Painful truths. That's what Heather Dratler delivered in her epic story on the things airlines insiders wish you knew, but are afraid to tell you.

A painful truth and what we’re doing about it

December 7, 2023December 5, 2015 by Christopher Elliott

Painful truths.

That’s what Heather Dratler delivered in her epic story on the things airlines insiders wish you knew, but are afraid to tell you.

Categories Commentary

No ‘pet-friendly’ rooms at the inn

February 5, 2024October 9, 2015 by Christopher Elliott

Maureen Lundgren books a reservation through Expedia at a “pet-friendly” inn. But there’s a catch. Can she get a refund?

Categories The Travel Troubleshooter
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