It’s the end of advocacy as you know it (and that’s no bluff)

It happened again yesterday.

Another threat of a lawsuit, this time from a reader for whom I’d secured a ticket refund in 2015. Even though she’d filled out a form explicitly authorizing me to publish her details, and even though her story had been online for more than two years, she insisted that I redact her name immediately.
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Here’s an easy way to help consumers in 2018

I’ve always been skeptical of awards, so when a friend suggested that I start one, I reflexively said “no.”
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At hotels, ‘for your convenience’ rarely is

Look out — the hotel “convenience” wave is spreading.
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You did it!

Late last week, we crossed the $25,000 mark, capping another successful fundraiser.

Thank you!
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Why you matter — and why I’m giving away Southwest Airlines tickets

We live in interesting times.
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Did you know?

If you’re a regular reader of this site, you probably think you know a lot about the advocacy work we do here every day.
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Who will protect you?

These are challenging times to be a customer.
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What if they pulled the plug on this site?

What if they pulled the plug on this site?

What if the stories you read here every day vanished? What if I stopped holding companies’ feet to the fire in the pages of the Washington Post, USA Today and in my syndicated columns?
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A painful truth and what we’re doing about it

Painful truths.

That’s what Heather Dratler delivered in her epic story on the things airlines insiders wish you knew, but are afraid to tell you.
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