Here to help
It happened again yesterday.
Another threat of a lawsuit, this time from a reader for whom I’d secured a ticket refund in 2015. Even though she’d filled out a form explicitly authorizing me to publish her details, and even though her story had been online for more than two years, she insisted that I redact her name immediately.
Read more “It’s the end of advocacy as you know it (and that’s no bluff)”
I’ve always been skeptical of awards, so when a friend suggested that I start one, I reflexively said “no.”
Read more “Here’s an easy way to help consumers in 2018”
Look out — the hotel “convenience” wave is spreading.
Read more “At hotels, ‘for your convenience’ rarely is”
Late last week, we crossed the $25,000 mark, capping another successful fundraiser.
Thank you!
Read more “You did it!”
We live in interesting times.
Read more “Why you matter — and why I’m giving away Southwest Airlines tickets”
If you’re a regular reader of this site, you probably think you know a lot about the advocacy work we do here every day.
Read more “Did you know?”
These are challenging times to be a customer.
Read more “Who will protect you?”
