Here to help
It happened again yesterday.
Another threat of a lawsuit, this time from a reader for whom I’d secured a ticket refund in 2015. Even though she’d filled out a form explicitly authorizing me to publish her details, and even though her story had been online for more than two years, she insisted that I redact her name immediately.
Read more “It’s the end of advocacy as you know it (and that’s no bluff)”
I’ve always been skeptical of awards, so when a friend suggested that I start one, I reflexively said “no.”
Read more “Here’s an easy way to help consumers in 2018”
Look out — the hotel “convenience” wave is spreading.
Read more “At hotels, ‘for your convenience’ rarely is”
Late last week, we crossed the $25,000 mark, capping another successful fundraiser.
Thank you!
Read more “You did it!”
We live in interesting times.
Read more “Why you matter — and why I’m giving away Southwest Airlines tickets”
If you’re a regular reader of this site, you probably think you know a lot about the advocacy work we do here every day.
Read more “Did you know?”
These are challenging times to be a customer.
Read more “Who will protect you?”
What if they pulled the plug on this site?
What if the stories you read here every day vanished? What if I stopped holding companies’ feet to the fire in the pages of the Washington Post, USA Today and in my syndicated columns?
Read more “What if they pulled the plug on this site?”
Painful truths.
That’s what Heather Dratler delivered in her epic story on the things airlines insiders wish you knew, but are afraid to tell you.
Read more “A painful truth and what we’re doing about it”
Everybody lies.
Even to us, the guys who are trying to help. Especially to us.
Read more “You’re lying to us, but we still love you”
