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Elliott Report

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HELP

Help! The cost of my airline ticket doubled and now I can’t get a refund

July 4, 2023April 25, 2023 by Christopher Elliott

When the price of Lai Mun Yip’s airline tickets doubles, she goes looking for a refund from Gotogate. But who has her money?

Categories The Travel Troubleshooter
When Airbnb bans Svitlana Marchenko from the site, it won't tell her why. Could it have something to do with her residence? The answer is complicated.

Airbnb banned me because I used to live in Russia. But it’s complicated.

July 4, 2023April 11, 2023 by Christopher Elliott

When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.

Categories The Travel Troubleshooter
Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where's the third ticket, and can the company make the assist before game time?

He ordered three tickets from Vivid Seats but only got two

July 11, 2023March 21, 2022 by Christopher Elliott

Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where’s the third ticket, and can the company make the assist before game time?

Categories Problem Solved

Did you know?

June 19, 2017June 19, 2017 by Christopher Elliott

If you’re a regular reader of this site, you probably think you know a lot about the advocacy work we do here every day.

Read more

Categories Commentary

A painful truth and what we’re doing about it

August 4, 2020December 5, 2015 by Christopher Elliott

Painful truths.

That’s what Heather Dratler delivered in her epic story on the things airlines insiders wish you knew, but are afraid to tell you.

Read more

Categories Commentary

No ‘pet-friendly’ rooms at the inn

October 9, 2015October 9, 2015 by Christopher Elliott

Maureen Lundgren books a reservation through Expedia at a “pet-friendly” inn. But there’s a catch. Can she get a refund?

Read more

Categories The Travel Troubleshooter

So you’re a hotel expert? Prove it

September 20, 2023January 19, 2015 by Christopher Elliott

… Read more

Categories Commentary
It's like a scene from the 80s classic Ferris Bueller's Day Off. Minus the Ferrari, maybe. And the Star Wars soundtrack.

He parked his car and they took it for a joyride

September 13, 2023January 19, 2015 by Christopher Elliott

It’s like a scene from the 80s classic Ferris Bueller’s Day Off. Minus the Ferrari, maybe. And the Star Wars soundtrack.

Categories Should I Take The Case?
Shutterstock

Trouble on the road? Maybe the government can help (seriously)

October 25, 2014 by Christopher Elliott

Donald Lessard did a double take when he saw the name on his airline ticket: “Donald Jeffries.”

Read more

Categories Commentary
Shutterstock

Four months of emails are MIA — what should we do?

September 11, 2014 by Christopher Elliott

Gavin Sullivan’s parents are missing four months worth of emails, and they think Comcast is to blame. What should they do?

Read more

Categories Problem Solved
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