It happened again yesterday.
Another threat of a lawsuit, this time from a reader for whom I’d secured a ticket refund in 2015. Even though she’d filled out a form explicitly authorizing me to publish her details, and even though her story had been online for more than two years, she insisted that I redact her name immediately.
I’ve always been skeptical of awards, so when a friend suggested that I start one, I reflexively said “no.”
Look out — the hotel “convenience” wave is spreading.
Late last week, we crossed the $25,000 mark, capping another successful fundraiser.
Thank you!
We live in interesting times.
If you’re a regular reader of this site, you probably think you know a lot about the advocacy work we do here every day.
These are challenging times to be a customer.
Painful truths.
That’s what Heather Dratler delivered in her epic story on the things airlines insiders wish you knew, but are afraid to tell you.
Maureen Lundgren books a reservation through Expedia at a “pet-friendly” inn. But there’s a catch. Can she get a refund?
If you know the difference between an ADR and and APR, spend hundreds of nights a year in a hotel or just love the lodging industry, then please listen up.
We need you.
We’re recruiting a squad of expert lodging advocates to assist consumers in our new help forum, and we want you on the team.
