When the price of Lai Mun Yip’s airline tickets doubles, she goes looking for a refund from Gotogate. But who has her money?
When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.
Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where’s the third ticket, and can the company make the assist before game time?
If you’re a regular reader of this site, you probably think you know a lot about the advocacy work we do here every day.
Painful truths.
That’s what Heather Dratler delivered in her epic story on the things airlines insiders wish you knew, but are afraid to tell you.
Maureen Lundgren books a reservation through Expedia at a “pet-friendly” inn. But there’s a catch. Can she get a refund?
It’s like a scene from the 80s classic Ferris Bueller’s Day Off. Minus the Ferrari, maybe. And the Star Wars soundtrack.
Donald Lessard did a double take when he saw the name on his airline ticket: “Donald Jeffries.”
Gavin Sullivan’s parents are missing four months worth of emails, and they think Comcast is to blame. What should they do?
