A SIM swapping nightmare leads to a $3,809 bill from Best Buy. Can Chase help?
What is SIM swapping and how do you prevent it? Here’s how to protect yourself from identity theft and reclaim your money.
HELP
My Google Play account is frozen and I’m out $115. Can you help me?
Arjun Chhabra’s Google Play account is frozen because the company suspects him of fraudulent activity. Can he recover the $115 he spent?
Help! My HP Envy doesn’t work. Can I get a replacement or a refund?
The touchscreen on Satoaki Omori’s new HP Envy laptop doesn’t work, and the computer has been discontinued. Can he get a full refund — or a replacement?
My Vegas Golden Knights tickets disappeared. Why won’t Ticketmaster refund them?
One minute, Adam Edikauskas has tickets to a Vegas Golden Knights hockey game. The next moment, the tickets vanished from his account. Why won’t Ticketmaster refund his money?
Help! The cost of my airline ticket doubled and now I can’t get a refund
When the price of Lai Mun Yip’s airline tickets doubles, she goes looking for a refund from Gotogate. But who has her money?
Airbnb banned me because I used to live in Russia. But it’s complicated.
When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.
He ordered three tickets from Vivid Seats but only got two
Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where’s the third ticket, and can the company make the assist before game time?
Did you know?
If you’re a regular reader of this site, you probably think you know a lot about the advocacy work we do here every day.
A painful truth and what we’re doing about it
Painful truths.
That’s what Heather Dratler delivered in her epic story on the things airlines insiders wish you knew, but are afraid to tell you.
No ‘pet-friendly’ rooms at the inn
Maureen Lundgren books a reservation through Expedia at a “pet-friendly” inn. But there’s a catch. Can she get a refund?