Never use these five cringeworthy phrases when you ask for help

Was it something you said? Is that the reason a company is ignoring your otherwise reasonable request for help?

If you have to ask, the answer is probably “yes.”   Read more “Never use these five cringeworthy phrases when you ask for help”

Our Celebrity cruise sailed without us — 3 hours early!

Donna Klemond’s Celebrity cruise departs three hours early – just as she arrives at the port of embarkation. Neither Celebrity, her travel insurance company nor her travel agent will help compensate her for the cost of the cruise. Can our advocates get them to weigh anchor on issuing her a refund? Read more “Our Celebrity cruise sailed without us — 3 hours early!”

I asked you for help, but your story made me look bad

“My honesty, integrity and character — not to mention my intelligence — is being publicly questioned and attacked,” Suzan French complained after we published a story about her dispute with AT&T. “That is unacceptable.” Read more “I asked you for help, but your story made me look bad”

It’s the end of advocacy as you know it (and that’s no bluff)

It happened again yesterday.

Another threat of a lawsuit, this time from a reader for whom I’d secured a ticket refund in 2015. Even though she’d filled out a form explicitly authorizing me to publish her details, and even though her story had been online for more than two years, she insisted that I redact her name immediately.
Read more “It’s the end of advocacy as you know it (and that’s no bluff)”

Here’s your holiday gift. Go on, open it.

Carol Broaddus got an early Christmas present this year.

Her new KitchenAid mixer, purchased on Black Friday, wasn’t delivered in time for the holiday baking season. Our advocates saved the day by contacting JCPenney on her behalf.
Read more “Here’s your holiday gift. Go on, open it.”