Never use these five cringeworthy phrases when you ask for help

Was it something you said? Is that the reason a company is ignoring your otherwise reasonable request for help?

If you have to ask, the answer is probably “yes.”   Read more “Never use these five cringeworthy phrases when you ask for help”

It’s the end of advocacy as you know it (and that’s no bluff)

It happened again yesterday.

Another threat of a lawsuit, this time from a reader for whom I’d secured a ticket refund in 2015. Even though she’d filled out a form explicitly authorizing me to publish her details, and even though her story had been online for more than two years, she insisted that I redact her name immediately.
Read more “It’s the end of advocacy as you know it (and that’s no bluff)”

Here’s your holiday gift. Go on, open it.

Carol Broaddus got an early Christmas present this year.

Her new KitchenAid mixer, purchased on Black Friday, wasn’t delivered in time for the holiday baking season. Our advocates saved the day by contacting JCPenney on her behalf.
Read more “Here’s your holiday gift. Go on, open it.”

What have I done for you lately?

Forget Bitcoin.

If you want a sure thing, invest in the consumer advocacy on this site.
Read more “What have I done for you lately?”

Don’t let these glory days pass you by. Do something now.

Do you remember what being a customer used to be like? When employees were courteous and helpful? Do you remember when we were treated like “kings”?

Remember flying? Read more “Don’t let these glory days pass you by. Do something now.”