After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
Pat DiPersia and his wife, Rebecca, took one look at the hotel they had booked through Groupon and knew they didn’t want to stay there. It was filthy, and basic amenities were missing.
Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel. Is he still entitled to a refund?
When Doreen Shoba tried to use her Groupon, she found that the merchant wouldn’t honor it. And her attempts to self-advocate her case have failed. Now Shoba wants us to advocate for her — but with the wrong party.
Andrew Smith purchases two Groupons, each worth three sessions with a personal trainer, for himself and his wife. They complete one session and schedule their second. But then Smith’s wife gets sick. When he tries to reschedule the remaining two sessions, he hears crickets from the trainer. At first, Groupon says it will give him a credit for the two vouchers, but at the last minute changes its mind. Can we help Smith get what he’s owed?
Gary Strannigan bought a hotel deal on Groupon, changed his mind and asked to cancel. Groupon approved the cancellation but charged him for a second purchase he claims he didn’t make. Can we help him?
When Julie Fried purchased a Groupon to go on a hot-air balloon ride, she imagined an adventurous, once-in-a-lifetime experience. Unfortunately, she never got to go on that ride, and the difficulty she encountered in getting her money back caused her to turn to us for help.
Two days before Richard Kahn’s trip to Sedona, Ariz., his wife is diagnosed with a brain tumor. But even with a doctor’s note, Groupon says it won’t refund the purchase. Can this trip be saved?
What’s a guest with a prepaid hotel stay supposed to do when the front desk staff announces at check-in that the hotel is infected with Norovirus? That’s the predicament Clara Campbell faced when she checked in for a seven-night stay at the Sonesta Maho Beach in Sint Maarten.
Sue Tomita loses $200 when Groupon fails to redeposit her credit into the right account. Can it just keep her
At first it looked like an unexpected wedding present for Matt Parisi and his wife, Kimberly. The deal-of-the-day site LivingSocial