Burned by her loyalty program, but can I put out this fire?

Catherine Wilbur says she was duped by Frontier Airlines, specifically its EarlyReturns loyalty program, which promises you can earn an award flight “for as little as 20,000 miles,” and says the fastest way to get there is through its $69-a-year affinity card.
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Should Frontier bend its ticket change rules during bad weather?

It seems airlines always have their hands out for more fees. And you can forgive David Shuffelton for thinking so.
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It’s time to kill airline nuisance fees

Margaret Waldman’s surprise airline “refund fee” is a mystery. Solving it could be a bad sign for all of us.
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“Wrong on so many levels”

Wrong on so many levels.

That’s what commenter Mary Graham called this week’s top story about Frontier kicking a minor off a flight not once, but twice, on Christmas Eve.
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