When did they stop saying “please” and “thank you,” start filling the entire overhead bin with their carry-on luggage and stop bathing?
The trendsetting airline industry, which has become the poster child for impoliteness in travel, wants you to believe it doesn’t matter. It claims fares are low — an average $283 ticket price in 2012, which is roughly the same as 2001 after adjusting for inflation. It points to its almost-flawless safety record. Who cares that no one treats each other well?