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FLIGHT DELAY

Travel insurance won't pay for my flight delay

Help! Travel insurance won’t pay for my flight delay

December 31, 2025December 31, 2025 by Christopher Elliott

When Christine Porter’s flight delay strands her for 25 hours, her travel insurer balks at paying a $270 claim. After five months of bureaucratic warfare, she’s no closer to a resolution. 

Categories The Travel Troubleshooter
After Lufthansa delayed their flight, Bonnie Thiel and her husband were rebooked via Air Canada — but she was denied boarding and left stranded. Can she get reimbursed for her hotel?

Denied boarding and stranded overnight. Why won’t Air Canada cover my $178 hotel bill?

October 21, 2025October 15, 2025 by Christopher Elliott

Bonnie Thiel and her husband are stranded in Toronto after a flight delay on Lufthansa. Why won’t the airline cover her hotel expenses? And how does she get reimbursed for them, now that she’s home? 

Categories The Travel Troubleshooter
Michael Ramer’s family missed their Holland America cruise after a mechanical flight delay. Despite booking the airfare through the cruise line’s Flight Ease program, they were denied a refund. With no travel insurance and vague promises of help, the family lost nearly $4,000. Here’s how they recovered part of it—and what to do differently.

Stranded by a flight delay. Why won’t Holland America refund my $3,952?

October 14, 2025October 8, 2025 by Christopher Elliott

A family’s dream Alaska cruise collapses when a flight delay leaves them stranded. Holland America refuses to issue a refund despite having booked their flights. Can they get their $3,952 refunded?

Categories The Travel Troubleshooter
Passenger experienced a 14-hour American Airlines flight delay and was promised compensation, but never received it. Learn about EU 261 regulations and how to get your due.

American Airlines promised me compensation for my flight delay. Where is it?

October 14, 2025June 25, 2025 by Christopher Elliott

American Airlines promises Joseph Muskovich compensation for a lengthy flight delay. But despite repeated promises, it never pays. How can he get American Airlines to honor its promise?

Categories The Travel Troubleshooter
Sherry Fadely was denied boarding on her Aer Lingus flight in Madrid, despite having a ticket booked through Alaska Airlines. She spent $3,244 on a new ticket. After months of seeking a refund, Alaska Airlines agreed to refund her miles and pay $3,244 in compensation following advocacy, highlighting the complexities of code-sharing and the importance of knowing passenger rights under EU regulations like EC 261.

Denied boarding compensation: Why Alaska Airlines owes a $3,244 refund under EU261

May 23, 2025May 21, 2025 by Christopher Elliott

Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being denied boarding? And who should pay her?

Categories The Travel Troubleshooter
travel, insurance, trip, contract, paper, paperwork, coverage, emergency, medical

Why won’t travel insurance cover my flight delay?

February 1, 2024September 15, 2017 by Christopher Elliott

AXA Assistance USA promises John Schwegel that it will cover the cost of a ticket home after his flight is delayed. But then it doesn’t. How do you persuade AXA to change its mind?

Categories The Travel Troubleshooter

Persistence pays off for this Aer Lingus delay

May 23, 2025May 19, 2017 by Christopher Elliott

One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation?

Categories The Travel Troubleshooter

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