I didn’t like United’s first compensation offer, so I countered it — twice

If at first you don’t succeed, try. And try again, just like Gail Morin.

Here’s what happened when Morin’s 9:15 a.m. flight from Paris to San Francisco was delayed several times because of mechanical problems — first, a glitch with a generator, then a misbehaving heating and cooling system. All told, Morin was delayed four hours. Read more “I didn’t like United’s first compensation offer, so I countered it — twice”

Why won’t travel insurance cover my flight delay?

AXA Assistance USA promises John Schwegel that it will cover the cost of a ticket home after his flight is delayed. But then it doesn’t. How do you persuade AXA to change its mind? Read more “Why won’t travel insurance cover my flight delay?”

Persistence pays off for this Aer Lingus delay

One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? Read more “Persistence pays off for this Aer Lingus delay”

Before you use a flight-delay compensation company, take a minute to think twice

If you’ve experienced flight delays while traveling in Europe, you know the drill: At some point, an airline representative pushes a brochure into your impatient hands that promises you compensation under European law. Read more “Before you use a flight-delay compensation company, take a minute to think twice”

Why won’t United Airlines compensate me for my delay?

United Airlines promises Steven Brenner 600 euros after his flight from Paris to Washington is delayed and then canceled. Why won’t it pay him? Read more “Why won’t United Airlines compensate me for my delay?”