Charlotte West buys a ticket on LATAM Airlines and books the the cheaper rate for Peruvians. But, she’s flying with a U.S passport, so the airline won’t honor the fare. She had to pay another $177 for the ticket. Can our advocates get the money back?
When Wendy Osterweil receives a surprise bill for a traffic fine from Enterprise, she wonders if she’s being overcharged. Our advocates try to find out.
The National Trust Tours brochure for its upcoming Odyssey of Ancient Civilizations — a seven-night cruise through Italy, Croatia, Montenegro, Albania and Greece — advertises an “all-inclusive” itinerary. And indeed, the $4,195 price for an ocean-view stateroom covers meals, tours and “enhanced” services, such as a flight insurance policy.
When the news broke Thursday that Wells Fargo was defrauding its customers by opening fake accounts in customers’ names to meet aggressive sales goals, it came as a blow to many.
The Ramada Plaza Hotel in Orlando claims Nancy Nutting smoked in her room and charged her credit card a $350 cleaning fee. Just one problem: She doesn’t smoke.
Mexico doesn’t need any more bad press. Between drug violence and natural disasters, it’s had enough, thanks very much. All
John Wieroniey made a wrong turn while he was driving in Prague recently. He blamed his onboard navigation system, which
Government fines against airlines for consumer rule violations are on track to hit a six-year low as the U.S. Department
Although the U.S. Department of Transportation fined seven airlines a total of $1.7 million last year for violating its controversial
A more activist Transportation Department, which set a record in 2011 for the number of fines it issued against airlines
As the TSA’s use of full-body scanners turns into a national debate, it appears the agency is taking a harder line against passengers who resist.
The best things in life may be free, but that apparently doesn’t extend to the airfare on your all-inclusive vacation, at least according to the government.
Here’s something you don’t see every day: A $30,000 government fine against a company called City Skies for operating an airline without economic authority from the Transportation Department.
Federal law says an airline can’t limit its liability for lost, damaged or delayed baggage to less than $3,300 per passenger. But if you’re flying on Delta Air Lines, you might have thought otherwise.
From time to time, a consent order crosses my desk that’s just too funny to not write about. Like today’s ruling (PDF) against Falcon Air Express, a Miami-based airline whose claim to fame is running a wet T-shirt contest on a charter flight to Mexico.
Are the government’s airline cops about to get tough on crime? The Department of Transportation says it is, and now there’s new evidence that it’s following through.
Here’s a problem travelers are running into more frequently: Months after a trip, they get a bill from their rental company charging them for an unknown traffic violation, plus a handling fee. Often, there’s little recourse.
Remember last summer’s overnight tarmac stranding incident in Rochester, Minn.? The government does. This morning it issued what it called a “precedent-setting” series of fines against two airlines in connection with the lengthy ground delay.
The online travel agency Ultimate Fares faces $600,000 in government fines for failing to include taxes and service fees in its airfares, a U.S. Department of Transportation Administrative Law Judge has ruled. The fine would be the largest ever assessed for advertising violations, according to regulators.
Jetstar Airways is an Australian discount airline that began flying between Sydney, Melbourne and Honolulu in late 2006. The Transportation Department requires the airline to file an annual report detailing disability-related complaints, which it did for 2007 — this January.
In yet another sign that the government has adopted a “get tough” approach in dealing with the airline industry, the Federal Aviation Administration today proposed near-record penalties against two airlines for safety violations.
The Transportation Department has hit Spirit Airways with a record $375,000 fine for failing to comply with rules governing denied boarding compensation, fare advertising, baggage liability and other consumer protection requirements, the agency announced this morning.
When it comes to fines, the Transportation Department is on a roll. Last month saw an unprecedented number of actions against airlines for deceptive fare advertisements. And now, the government has put a cruise line in its crosshairs.
The Transportation Department has fined three airlines for consumer rule violations, signaling a new “get-tough” approach to the airline industry, if not in practice, then at least in principle.
In a surprise move, the Department of Transportation has fined two airlines for failing to disclose codesharing flights and disregarding their denied-boarding rules. United Airlines faces $80,000 in penalties for neglecting to inform travelers that certain flights were operated by another airline. And Delta Air Lines is being fined $375,000 for bumping passengers from its flights without compensation.