You aren’t entitled to LATAM’s fares for Peruvians if you are traveling on a US passport

Charlotte West buys a ticket on LATAM Airlines and books the the cheaper rate for Peruvians. But, she’s flying with a U.S passport, so the airline won’t honor the fare. She had to pay another $177 for the ticket. Can our advocates get the money back? Read more “You aren’t entitled to LATAM’s fares for Peruvians if you are traveling on a US passport”

These Enterprise traffic-ticket fees are too high! Can you help me lower them?

When Wendy Osterweil receives a surprise bill for a traffic fine from Enterprise, she wonders if she’s being overcharged. Our advocates try to find out.
Read more “These Enterprise traffic-ticket fees are too high! Can you help me lower them?”

On travel brochures, the small print makes a big difference

The National Trust Tours brochure for its upcoming Odyssey of Ancient Civilizations — a seven-night cruise through Italy, Croatia, Montenegro, Albania and Greece — advertises an “all-inclusive” itinerary. And indeed, the $4,195 price for an ocean-view stateroom covers meals, tours and “enhanced” services, such as a flight insurance policy. Read more “On travel brochures, the small print makes a big difference”

What the Fargo? Why it’s time to break up with your bank

When the news broke Thursday that Wells Fargo had defrauded its customers by opening millions of fake accounts in customers’ names to meet aggressive sales goals, it came as a blow to many. Read more “What the Fargo? Why it’s time to break up with your bank”

“We have your money already so we don’t care”

The Ramada Plaza Hotel in Orlando claims Nancy Nutting smoked in her room and charged her credit card a $350 cleaning fee.

Just one problem: She doesn’t smoke.

“We are 100 percent smoke-free and have never smoked — ever,” she says.
Read more ““We have your money already so we don’t care””