FAT FINGER Archives

Dolores Gillespie thinks she's going to pay $12 for a handbag. But Kohl's has other plans for her purchase. Who is right?

Hey Kohls, why can’t I have those body bags at the sale price?

January 29, 2024September 18, 2014 by Christopher Elliott

Dolores Gillespie thinks she’s going to pay $12 for a handbag. But Kohl’s has other plans for her purchase. Who is right?

The Pensione Nichols looks like the kind of bed and breakfast I'd want to stay in the next time I'm in Seattle.

B&B confirmed the wrong rate — do they have to honor the price?

January 22, 2024August 6, 2012 by Christopher Elliott

The Pensione Nichols looks like the kind of bed and breakfast I’d want to stay in the next time I’m in Seattle. It’s charming, historical and it’s even recommended by my own magazine.

This case is about fare errors -- one of my favorite topics. It's raises difficult questions about ethics, journalism and consumer advocacy.

Korean Air cancels tickets because of fare error

January 22, 2024November 28, 2011 by Christopher Elliott

Here’s a case that’s been keeping me up at night.

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