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Carnival Corporation is the parent company of several cruise lines, including Carnival Cruise Lines, Holland America Line, Princess Cruises, Seabourn Cruise Line, Windstar Cruises, AIDA Cruises, Costa Cruises, Cunard Line, P&O Cruises, Ocean Village, Swan Hellenic and P&O Cruises Australia. Some have excellent reputations for customer service. Others, not-so-excellent. The relationships between these lines and their corporate parent — at least when it comes to customer service issues — isn’t always entirely clear. Certainly, it is a good idea to start any query at the cruise line level. All appeals should go to Carnival.
If you have a customer complaint, please read this before contacting the company.
Customer service resources
(The following references apply only to Carnival. If you are cruising on one of the other Carnival Corp. brands, please see your cruise line’s Web site for customer service contacts.)
Customer service main page
Carnival Cruise Lines
Chief executive (*)
Chief executive officer
What others have to say about Carnival
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.