Lisa Coris changes the name on her son’s passport, but now Ethiopian Airlines wants to charge her $300. Is that too much? “I had to change my son’s name, but the airline won’t help me”
Jeff Emerson missed his flight from Minneapolis to Washington last month. He didn’t make his connection to Addis Ababa, Ethiopia, and didn’t arrive as scheduled in Kilimanjaro, Tanzania, where he was supposed to start work as a summer volunteer.
The story of Emerson’s delay is fascinating — maybe a little infuriating, too — for anyone who’s flying this summer, particularly internationally. It raises an important question about who takes responsibility for delays that are beyond a passenger’s control.
“Who’s responsible for my missed connection?”