Does this blizzard expose the travel industry’s cold heart?

An epic blizzard bearing down on the East Coast of the United States today is forcing passengers to ask difficult questions about compassion and the travel industry that supposedly serves them.
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Can’t fly after emergency appendectomy — how about a refund?

Markus Mainka / Shutterstock.com
Markus Mainka / Shutterstock.com
If you’ve ever wondered what goes on behind the scenes when a case comes in, let me offer a little glimpse. The email goes to a group of trusted advisors and … we argue.

Is it a valid claim? Are the rules being followed? Do we have a paper trail?

And when we can’t agree on something, then it becomes a Tuesday post: Can this trip be saved?

All of which brings us to Ruth Ann Wulff’s case. The situation, she explains, has been dragging on for six months, and it involves her husband. Just before a recent family vacation from Sacramento, Calif., to Cancun, Mexico, to celebrate her 70th birthday, her husband had to have an emergency appendectomy.
Read more “Can’t fly after emergency appendectomy — how about a refund?”