Dollar raised my rate from $105 to $431 — but why?

Farid Currimbhoy can’t figure out why the price of his Dollar rental just tripled. Our advocates help him with the car rental math. Read more “Dollar raised my rate from $105 to $431 — but why?”

I’d pay good money to solve these zero dollar cases

Can we talk zero-dollar cases again? It’s not the first time we’ve discussed them, but we’ve received a few more since then.
Read more “I’d pay good money to solve these zero dollar cases”

Do I deserve an exchange rate discount?

Cary Shaich is taking a Tauck Eastern Canada tour in May, with stops in Toronto, Montreal, Ottawa and Quebec City.
Read more “Do I deserve an exchange rate discount?”

Another $246 for a late rental? This must be some kind of mistake.

When Charles Whitmore returned his Dollar rental to the Fort Lauderdale, Fla., airport location less than 24 hours after it was due, he expected to pay a penalty.

But $246? That must be some kind of mistake.

That’s what our advocacy team thought when his case arrived. And it was.
Read more “Another $246 for a late rental? This must be some kind of mistake.”

Dollar’s sleight-of-hand jacks up rental bill by $414

If you’ve seen Diane Rayfield’s car rental story once, you’ve probably seen it a hundred times.

It involves an unexpected change in the rental agreement, an alleged sleight-of-hand at the rental counter and a surprise charge on the final bill.
Read more “Dollar’s sleight-of-hand jacks up rental bill by $414”