Dollar hit me with $255 in administrative fees

Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges? Read more “Dollar hit me with $255 in administrative fees”

Knowing what to do won’t help if you don’t do it

Don Litchfield’s car rental on Hawaii’s Big Island was a case of good news and bad news.

The good news: Dollar Rent A Car’s agent offered him a “free” upgrade to a larger SUV because Litchfield would be transporting a wheelchair. The bad news: a final bill that was more than double what he had expected to pay. It could have been avoided if he had only done what he already knew he should do. Read more “Knowing what to do won’t help if you don’t do it”

Dollar raised my rate from $105 to $431 — but why?

Farid Currimbhoy can’t figure out why the price of his Dollar rental just tripled. Our advocates help him with the car rental math. Read more “Dollar raised my rate from $105 to $431 — but why?”

I declined all optional coverages but Dollar billed me for insurance

When Julie Wool rents a car from Dollar, she verbally declines all additional coverage – but she’s billed for loss damage insurance. Can our advocates get Dollar to drop the charge? Read more “I declined all optional coverages but Dollar billed me for insurance”

I’d pay good money to solve these zero dollar cases

Can we talk zero-dollar cases again? It’s not the first time we’ve discussed them, but we’ve received a few more since then.
Read more “I’d pay good money to solve these zero dollar cases”