Dollar hit me with $255 in administrative fees

Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges? Read more “Dollar hit me with $255 in administrative fees”

Dollar raised my rate from $105 to $431 — but why?

Farid Currimbhoy can’t figure out why the price of his Dollar rental just tripled. Our advocates help him with the car rental math. Read more “Dollar raised my rate from $105 to $431 — but why?”

I’d pay good money to solve these zero dollar cases

Can we talk zero-dollar cases again? It’s not the first time we’ve discussed them, but we’ve received a few more since then.
Read more “I’d pay good money to solve these zero dollar cases”

Do I deserve an exchange rate discount?

Cary Shaich is taking a Tauck Eastern Canada tour in May, with stops in Toronto, Montreal, Ottawa and Quebec City.
Read more “Do I deserve an exchange rate discount?”

Another $246 for a late rental? This must be some kind of mistake.

When Charles Whitmore returned his Dollar rental to the Fort Lauderdale, Fla., airport location less than 24 hours after it was due, he expected to pay a penalty.

But $246? That must be some kind of mistake.

That’s what our advocacy team thought when his case arrived. And it was.
Read more “Another $246 for a late rental? This must be some kind of mistake.”