Jimmy Lim thought he’d booked a suite for his family in Hong Kong through Booking.com. He ended up getting chased out of the hotel after complaining about the size of his rooms. Now he wants a refund — and, of course, he isn’t getting it.
Ronald Crossley’s Hamilton Beach toaster oven doesn’t work. And apparently, neither does the Hamilton Beach customer service department. How does he get this appliance fixed?
What happened to Michael Kivel’s refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost?
After getting an oil change at Jiffy Lube, the engine on Ian Culhane’s Subaru stops working. The likely culprit is a botched oil change, he says. Why won’t Jiffy repair his car?
If you return a product to Amazon, but it says the package never arrived, what can you do?
Can a cruise line charge you more to leave your cruise early? As a matter of fact, it can. But should it charge you? That is what we’re here to find out.
Jeanette Burton doesn’t smoke. Neither do her grandchildren, ages 5, 10 and 15, with whom she spent a recent Spring Break weekend at the Holiday Inn Sunspree Resort in Galveston, Texas.
