“I am not doing your job for you”

Every now and then, a case crosses my desk that makes me wonder if we’re going about this in the wrong way. Tammy Almzana’s complaint against U-verse — and me — is one of them.

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Hit by a late charge? Here’s why you should write it up

smokeJeanette Burton doesn’t smoke. Neither do her grandchildren, ages 5, 10 and 15, with whom she spent a recent Spring Break weekend at the Holiday Inn Sunspree Resort in Galveston, Texas.

But the hotel begged to differ. Maybe it was the fact that Burton and her extended family were there for Spring Break, which can be a raucous time in Galveston. Maybe the staff simply got her room confused with someone else’s. But after they checked out, Burton found a $150 fee on her credit card.

“I talked with the hotel and they said they charged another $150 because housecleaning had reported that I smoked in the room,” she says.
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The ship sailed, but they didn’t

At the dock without my glasses. / Photo by bimiers – Flickr Creative Commons.
When Antonia Giannasca called Carnival Cruise Lines this year to book a vacation to Mexico for her extended family, the sales representative assured her that she had all the travel documents necessary to board the ship.
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