Do you need a visa? Here’s the final word

If you’ve traveled to overseas destinations, you probably already know that you need a passport in order to legally enter another country and to return to your home country. But do you know if you need a visa to travel to the country you’ve chosen? Do you know how to learn about the requirements or whose responsibility it is to know the requirements? Read more “Do you need a visa? Here’s the final word”

Hertz didn’t give us the van we reserved. Can you help us get a refund?

We’d like to help John Baker with his case against Hertz — assuming he has one. Read more “Hertz didn’t give us the van we reserved. Can you help us get a refund?”

“I am not doing your job for you”

Every now and then, a case crosses my desk that makes me wonder if we’re going about this in the wrong way. Tammy Almzana’s complaint against U-verse — and me — is one of them.

Read more ““I am not doing your job for you””

Traveling internationally with a child? Read this first

Traveling with kids isn’t always easy.

Traveling with kids internationally? Don’t even get me started.
Read more “Traveling internationally with a child? Read this first”

Hit by a late charge? Here’s why you should write it up

Jeanette Burton doesn’t smoke. Neither do her grandchildren, ages 5, 10 and 15, with whom she spent a recent Spring Break weekend at the Holiday Inn Sunspree Resort in Galveston, Texas.

But the hotel begged to differ. Maybe it was the fact that Burton and her extended family were there for Spring Break, which can be a raucous time in Galveston. Maybe the staff simply got her room confused with someone else’s. But after they checked out, Burton found a $150 fee on her credit card.

“I talked with the hotel and they said they charged another $150 because housecleaning had reported that I smoked in the room,” she says.
Read more “Hit by a late charge? Here’s why you should write it up”