JustFly let me book an illegal route — now I want a refund

Using an online travel agency (OTA) to book a vacation in Asia seemed like a good idea at the time to Mitchell Knutson. But when things went wrong, this traveler claimed that the OTA sold him an illegal ticket. He wants our help to get it to reimburse his $1,000 loss. Read more “JustFly let me book an illegal route — now I want a refund”

Do you need a visa? Here’s the final word

If you’ve traveled to overseas destinations, you probably already know that you need a passport in order to legally enter another country and to return to your home country. But do you know if you need a visa to travel to the country you’ve chosen? Do you know how to learn about the requirements or whose responsibility it is to know the requirements? Read more “Do you need a visa? Here’s the final word”

Hertz didn’t give us the van we reserved. Can you help us get a refund?

We’d like to help John Baker with his case against Hertz — assuming he has one. Read more “Hertz didn’t give us the van we reserved. Can you help us get a refund?”

Mugged in Mexico! Can Trip Mate make good on this claim?

After Lynn Strough is assaulted in Mexico, her travel insurance company is slow to cover her losses. Can our advocates help? Read more “Mugged in Mexico! Can Trip Mate make good on this claim?”

Having a complicated citizenship caused an expensive problem for this traveler

Leon Razzon is convinced that his daughter, Lora, should have been permitted to fly from Raleigh-Durham to Istanbul with only a U.S. Passport, which was about to expire, and a Turkish citizen card. American Airlines denies her boarding — and now he wants compensation. Read more “Having a complicated citizenship caused an expensive problem for this traveler”