Every now and then, a case crosses my desk that makes me wonder if we’re going about this in the wrong way. Tammy Almzana’s complaint against U-verse — and me — is one of them.
But the hotel begged to differ. Maybe it was the fact that Burton and her extended family were there for Spring Break, which can be a raucous time in Galveston. Maybe the staff simply got her room confused with someone else’s. But after they checked out, Burton found a $150 fee on her credit card.
“I talked with the hotel and they said they charged another $150 because housecleaning had reported that I smoked in the room,” she says.
“Hit by a late charge? Here’s why you should write it up”
When Antonia Giannasca called Carnival Cruise Lines this year to book a vacation to Mexico for her extended family, the sales representative assured her that she had all the travel documents necessary to board the ship.
“The ship sailed, but they didn’t”