O Captain! My captain, why are you keeping my deposit?

Tim Clark chartered a fishing excursion to celebrate his son’s upcoming wedding. When inclement weather caused the entire trip to be canceled, he expected his $500 deposit to be quickly returned.

The captain had other ideas. Read more “O Captain! My captain, why are you keeping my deposit?”

Where is my deposit refund, Ausby Car Rentals?

Over Labor day weekend, Katie Adams rents a car from Ausby Car Rentals. The company requires a refundable $200 security deposit. Adams returns the car, and Ausby acknowledges that she is due a refund but won’t give it to her. Can we help Adams get back her security deposit? Read more “Where is my deposit refund, Ausby Car Rentals?”

Can’t get Beaches resort deposit refunded or transferred

Cheryl Ames was planning to visit Beaches Turks & Caicos, an island resort operated by Sandals southeast of the Bahamas. She paid a deposit of $500 and scheduled her trip for next year. But now she can’t go — and Beaches won’t return her deposit.
Read more “Can’t get Beaches resort deposit refunded or transferred”

A “dream vacation” snared on cancel-for-any-reason fine print

No one ever wants to cancel a dream vacation, but sometimes you have no choice. Such was the case with Nancy Morgan. Read more “A “dream vacation” snared on cancel-for-any-reason fine print”

Help! This rental deposit is nonrefundable — and now I’m being muzzled

After Kim Thomas rented a five-bedroom home in Dallas this spring through HomeAway.com, she made three troubling discoveries:

First, the deposit was nonrefundable. Period.

Second, she wasn’t allowed to criticize the deposit’s nonrefundability or she would face litigation.

And third, HomeAway.com, would not do anything to help her. Read more “Help! This rental deposit is nonrefundable — and now I’m being muzzled”

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