Warning: When your flight is delayed, don’t walk away from the gate

Lara Wallace arrived at the airport for her recent Frontier Airlines flight to find that her delayed flight had no anticipated time of departure. So she and her friend decided to leave the gate area and have dinner. But as they settled in for their meal, they were alerted that their flight was taking off without them.

Now Wallace wants our help to get Frontier Airlines to reimburse her for the cost of the new flight that she was forced to purchase and incidental expenses. But is she entitled to this compensation? Read more “Warning: When your flight is delayed, don’t walk away from the gate”

A canceled British Airways flight to London and confusing claim

After Vueling cancels John McDonnell’s flight, he tries to file a claim for compensation. But wait! British Airways issued his ticket. So who should pay? Read more “A canceled British Airways flight to London and confusing claim”

Is this enough compensation for a “horrible” Christmas flight?

Baris Evran’s story may sound familiar. The resolution will not. Read more “Is this enough compensation for a “horrible” Christmas flight?”

Could the value of my canceled flight really be just $26?

How much is a flight between Boston and New York worth? Anastasia Ivanenko is asking after American Airlines canceled the last leg of her flight home from St. Petersburg, Russia.

All she’s received is a $26 refund. Read more “Could the value of my canceled flight really be just $26?”

This passenger says she was involuntarily denied boarding — American Airlines disagrees

Kim and Joe Christiana were headed home to Baton Rouge, La., from their son’s wedding when they got an unexpected change in their itinerary. Read more “This passenger says she was involuntarily denied boarding — American Airlines disagrees”