No, you can’t fly internationally with just a library card.

Elgy Gillespie was on her way to the airport when she lost her passport. No problem, she thought. She had recently read an article about lost passport problems. So she was confident that she could talk her way onboard her international flight. But when a Norwegian Air Shuttle agent unequivocally denied her check-in without a passport, she is stunned by his lack of understanding and contacted Elliott Advocacy for help. Read more “No, you can’t fly internationally with just a library card.”

Global Entry can’t get a fingerprint because there isn’t one

Georgeann Lenard’s Global Entry application is stuck because of an unusual problem, the result of an unusual accident. Can this application be rescued? Read more “Global Entry can’t get a fingerprint because there isn’t one”

I was detained in Abu Dhabi. Shouldn’t American pay my expenses?

On her way back from Sri Lanka, Caroline Martorano was detained in Abu Dhabi. She says she was detained for not being appropriately dressed, causing her to miss her connecting flight. But she places the blame for this detainment on American Airlines. Huh? Read more “I was detained in Abu Dhabi. Shouldn’t American pay my expenses?”

What to do when US Global Mail fails to deliver

Ron Wooten-Green’s packages are stuck in customs. Can I help him get them un-stuck? Read more “What to do when US Global Mail fails to deliver”

A funny smell on the Breakaway

Something smelled funny about Judy Ortiz’s recent Bermuda cruise on Norwegian Cruise Line’s Breakaway. Literally.

Read more “A funny smell on the Breakaway”

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