Lynn Best had the absolute worst time when she flew from Seattle to Rome on Condor Airlines recently. Her airline made her pay for her plane tickets twice. Now she’s trying to get a refund and wants to know: Is it legal for an airline to charge you twice for the same ticket and then keep your money?
When people say you learn more from your failures than your successes, William Seavey is the first to agree. He bought a Samsung top-loader washing machine, recommended by Consumer Reports, at Sears. “It turned out to be a lemon,” says Seavey, a consultant based in Cambria, Calif.
As Juanita Centanni boarded a recent Cayman Airways flight from Tampa to Grand Cayman, she braced herself for an awful travel experience.
It’s the proverbial man-bites-dog story for consumer reporters: an over-the-top customer service experience in which an employee goes the extra mile.
Ever apologized to a business? If you said “never,” then maybe you don’t have kids.
