How, exactly, do you break the bad news to a customer when it really is their fault?

Eleanor Eigen’s Booking.com case is unfixable, but it raises a question readers often ask, and that’s difficult to answer: What do you tell someone who doesn’t have a case?
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Can a company fire you for being a bad customer?

This is not a story about David Dalka’s web hosting provider. Technically, it’s about the terms of Dalka’s service, how his hosting company interpreted and how it executed them.
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Your customer data isn’t safe, but here’s how to protect it

Would it surprise you if I said consumers don’t believe the personal and financial data they submit to corporations is safe?
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The high cost of great customer service

Nikkytok/Shutterstock
Nikkytok/Shutterstock
The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive.

Consider what happened to Virginia Bibliowicz’ father, who rented a car from Budget recently. Shortly after he picked up the vehicle in Knoxville, Tenn., he suffered a heart attack and died.

“When my sister and her husband returned the car later, Budget refused to let them pay the charges,” she says. “I think Budget and this rep should be commended, and they will certainly always have our business.”
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Yes, customer service really is circling the drain – here’s what to do about it

Marcinski/Shutterstock
Marcinski/Shutterstock
Customer service isn’t what it used to be.

You’ve probably heard your parents or grandparents say it — heck, maybe you’ve said it — but other than vague memories of the way things were, you had no proof.

Well, now you do.

A new survey by Arizona State University reviews historical data on the customer experience going back to a 1976 White House study. It found the amount of people reporting customer problems climbed from 32 percent in the 1976 study to 45 percent in 2011, and then 50 percent in 2013.
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