“I lost several thousand dollars based on advice given by a cruise line”

If Jothi Kesavan’s problem looks familiar, that’s because it should be. No sooner do I say the word “cruise” these days than readers of this blog think, “denied boarding.”

I’m not going to disappoint you.
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Can this trip be saved? A bait-and-switch offer on a cruise upgrade — or not?

Like a lot of other travelers, Tom Brollini was just looking for a bargain when he clicked on the Cruises Only website a few weeks ago.

And he thought he’d found one. The site offered several booking bonuses, including a one-category cabin upgrade.

“When I clicked on the price category, a popup said, “Book a category 8A cabin and get an 8K upgrade,” he remembers. ” When I proceeded to book the cabin, guess what? No upgrade.”
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The Vikings are real on this riverboat

Question: My husband and I are taking a Viking River Cruise down the Seine this summer. We are redeeming frequent flier miles for the flight for a surprise 70th birthday present for my husband, and since he loves World War II history.

We planned to fly into Paris early. But now Viking is saying that we must arrive on the day the tour begins, as they are meeting us in the baggage area. We are terribly upset that they are refusing not only to take us the two plus hours to the starting point for the cruise, but they have ignored over and over again attempts to communicate through our travel agent. We would appreciate any help you can give us. — Michelle Rothstein, Furlong, Pa.

Answer: Viking River Cruises seems like it’s being needlessly rigid. So I asked Joost Ouendag, the company’s vice president of marketing, why they weren’t accommodating your requests. “We do not, as a rule, allow diversions from our scheduled itineraries,” he told me. “This is not the result of an inflexible approach on our side, but rather an inescapable reality of organized group travel.”
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Sailing the sick seas with Holland America

My thanks to the passengers and crew of the Holland America’s Ryndam, who returned to San Diego, Calif., yesterday on a norovirus-infected vessel. The highly contagious gastrointestinal virus reportedly afflicted 100 vacationers on the 10-day cruise, and provided a nice news peg for my latest column.

Actually, I’m not grateful to Holland America for unwittingly helping me to underscore my point about noroviruses. As someone who has caught the bug myself, I feel for those passengers. Really do.

Expect more reports of sick cruise ships in the next few weeks. It’s almost March after all, and every chart of Norwalk infection rates that I see shows a peak during the month of March and in early April.

But the question I hear no one asking is: Which ships are likeliest to infect me?

A search of the Centers for Disease Control’s Vessel Sanitation Reports reveals the troublesome ships. Here are the vessels that failed to pass muster last year:

Stad Amsterdam Stad Amsterdam (3/29/2007)

Score: 56/100

“Potentially hazardous food temperatures storage, preparation display, service, transportation … there was no documentation noting that the fish was frozen to the time and temperature required for parasite destruction.”

(Comment: yuck!)

Nautilus Explorer Lever Diving (6/24/2007)

Score: 74/100

“A heavy accumulation of food debris was noted in many of the open seams within the counter.”

(Comment: gross!)

Norwegian Cruise Lines Pride of Aloha (12/21/2007)

Score: 78/100

“The only two handwash stations in the Vegetable Preparation Room had paper towel dispensers which did not function, and two workers were present during this inspection.”

(Comment: umm, do the math.)

Here are the ships with norovirus or suspected norovirus outbreaks in the recent past:

Carnival Cruise Line Holiday (1/24-1/28)
Norwegian Cruise Lines Norwegian Star (1/19-1/27)
Holland America Line Noordam (1/5-1/16)
Holland America Line Volendam (1/2-1/12)

Holland America seems to be well-represented when it comes to recent outbreaks. There are four reports in the previous year as well.

The cruise line published an advisory on the norovirus situation, but appears to have removed it from its site as of this morning.

It’s difficult to say with any certainty that Holland America’s ships are likelier to infect you than another cruise ship. None of its vessels have failed a CDC inspection, but as the numbers show, there are quite a few recent norovirus outbreaks — four of them on the Ryndam since May of 2006.

So what’s the bottom line to you if you’re taking a cruise? Check the Vessel Sanitation Report to see your ship’s scores, follow some basic guidelines for preventing the spread of germs, and you might want to think twice before sailing on the Ryndam.