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Elliott Report

Elliott Report

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CREDIT CARD

When Michael Kivel had to cancel his car rental reservation with Avis due to an illness, he expected a prompt refund. However, the process turned out to be more complicated than anticipated. Despite initially cancelling his reservation online and subsequently receiving an email confirmation of a $1,016 refund, the money remained elusive.

Avis promised me a refund of $1,016 — so where is it?

June 21, 2024September 11, 2023 by Christopher Elliott

What happened to Michael Kivel’s refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost?

Categories The Travel Troubleshooter
Angela's $200 Amazon gift card vanished. Refunds went awry, promises broken. Will Angela ever see her money?

I want my stolen $200 gift card back from Amazon. Can you help me?

June 19, 2024August 30, 2023 by Christopher Elliott

Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?

Categories Problem Solved
Canceled flight, unreturned funds. Julie Schumer battled Princess Cruises over a $983 refund and triumphed with consumer advocacy help.

Why won’t Princess Cruises refund our canceled flight? They have my money.

December 7, 2023August 7, 2023 by Christopher Elliott

Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?

Categories The Travel Troubleshooter
Will Wells Fargo intervene and aid Nicholas Butler in the aftermath of $7,853 Istanbul bar charges? Find out now.

Charged $7,853 by Wells Fargo after visiting a bar in Istanbul– is this fraud?

January 19, 2024June 8, 2023 by Christopher Elliott

Nicholas Butler gets charged $7,853 at a bar in Istanbul under shady circumstances. Will his bank step up and help him undo the charges?

Categories Featured, Problem Solved
Will Elizabeth Moeck finally get her $125 refund for the canceled David Foster concert? Find out if she can pull it off.

Hey Ticketmaster, where’s the refund for my David Foster concert tickets?

January 6, 2025May 10, 2023 by Christopher Elliott

Elizabeth Moeck bought tickets for the David Foster Hitman Tour in 2019, but the performance was canceled because of the pandemic. Why won’t Ticketmaster refund her tickets?

Categories Featured, Problem Solved
Credit card disputes can be a powerful weapon for consumers. But if wielded incorrectly, a credit card chargeback can fail spectacularly.

The ultimate guide to chargebacks and winning a credit card dispute in 2025

December 16, 2024July 25, 2022 by Christopher Elliott

Filing a credit card chargeback was the last thing on Amanda Dunlop’s mind when she booked a vacation rental on Airbnb. Nor could she imagine the trouble her credit card dispute would cause.

Categories Ultimate Consumer Guides

What you don’t know about billing cycles will blow your mind

January 31, 2024February 21, 2018 by Christopher Elliott

Billing cycles can really mess with your head.
Don’t take my word for it. Consider what happened to Michael Dearing, a registered nurse from Chicago, when Comcast adjusted — or in his words “played with” — his billing cycles recently.

Categories Commentary
travel, insurance, trip, contract, paper, paperwork, coverage, emergency, medical

Does your credit card offer enough travel insurance?

February 1, 2024September 4, 2017 by Christopher Elliott

Is Dan Kriser overdoing it? “I know that as long as you have a major credit card you don’t need to buy additional insurance when you rent a car,” says Kriser, an investment manager from Highland Park, Ill.. “But how about trip insurance when you travel?”

Categories Commentary

They flew first class for free and here’s how you can, too

February 5, 2024October 30, 2015 by Christopher Elliott

A “free” first-class upgrade is the Holy Grail of air travel. Sam did it with one of the most sought-after premium sections on the planet.

Categories Commentary
Western Plus. Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it.

Bonus! This Best Western Plus case just got solved by you

February 1, 2024March 17, 2015 by Christopher Elliott

Western Plus. Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it.

Categories Advocacy
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