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Elliott Report

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CREDIT CARD

When Michael Kivel had to cancel his car rental reservation with Avis due to an illness, he expected a prompt refund. However, the process turned out to be more complicated than anticipated. Despite initially cancelling his reservation online and subsequently receiving an email confirmation of a $1,016 refund, the money remained elusive.

Avis promised me a refund of $1,016 — so where is it?

September 11, 2023 by Christopher Elliott

What happened to Michael Kivel’s refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost?

Categories The Travel Troubleshooter
Angela Hoo had a harrowing experience after her Amazon gift card was stolen. Even after several attempts to rectify the situation with Amazon customer service, the problem only escalated. This piece details Angela's journey to reclaim her lost money and provides tips on how to handle similar situations.

I want my stolen $200 gift card back from Amazon. Can you help me?

August 30, 2023 by Christopher Elliott

Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?

Categories Problem Solved
Canceled flight, unreturned funds. Julie Schumer battled Princess Cruises over a $983 refund and triumphed with consumer advocacy help.

Why won’t Princess Cruises refund our canceled flight? They have my money.

August 29, 2023August 7, 2023 by Christopher Elliott

Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?

Categories The Travel Troubleshooter
Vacation nightmare: Istanbul bar scam - Wells Fargo

Charged $7,853 by Wells Fargo after visiting a bar in Istanbul– is this fraud?

June 9, 2023June 8, 2023 by Christopher Elliott

Nicholas Butler gets charged $7,853 at a bar in Istanbul under shady circumstances. Will his bank step up and help him undo the charges?

Categories Featured, Problem Solved
Elizabeth Moeck has tickets to see David Foster in concert, but the show gets canceled during the pandemic. What happened to her refund?

Hey Ticketmaster, where’s the refund for my David Foster concert tickets?

May 10, 2023 by Christopher Elliott

Elizabeth Moeck bought tickets for the David Foster Hitman Tour in 2019, but the performance was canceled because of the pandemic. Why won’t Ticketmaster refund her tickets?

Categories Featured, Problem Solved
How to win any credit card dispute

The complete guide to chargebacks and winning a credit card dispute

September 27, 2023July 25, 2022 by Christopher Elliott

Filing a credit card chargeback was the last thing on Amanda Dunlop’s mind when she booked a vacation rental on Airbnb. Nor could she imagine the trouble her credit card dispute would cause.

Categories Ultimate Consumer Guides

What you don’t know about billing cycles will blow your mind

February 21, 2018 by Christopher Elliott

Billing cycles can really mess with your head.

Don’t take my word for it. Consider what happened to Michael Dearing, a registered nurse from Chicago, when Comcast adjusted — or in his words “played with” — his billing cycles recently.

Read more

Categories Commentary
travel, insurance, trip, contract, paper, paperwork, coverage, emergency, medical

Does your credit card offer enough travel insurance?

August 17, 2023September 4, 2017 by Christopher Elliott

Is Dan Kriser overdoing it? “I know that as long as you have a major credit card you don’t need to buy additional insurance when you rent a car,” says Kriser, an investment manager from Highland Park, Ill.. “But how about trip insurance when you travel?”

Categories Commentary

Shorted $1,000 on his credit card dispute — should we help?

November 5, 2015November 4, 2015 by Christopher Elliott

Kenneth Woo wants a refund. He deserves a refund.

But, how long should he wait? That’s a question we get almost every day here, and the answer is: It depends.

Read more

Categories Should I Take The Case?

They flew first class for free and here’s how you can, too

October 30, 2015October 30, 2015 by Christopher Elliott

A “free” first class upgrade is the Holy Grail of air travel. And Sam Huang did it with one of the most sought-after premium sections on the planet — an around-the-world flight in one of Emirates’ legendary First Class Suites.

Read more

Categories Commentary
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