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CREDIT CARD

How to win any credit card dispute

The complete guide to chargebacks and winning a credit card dispute

October 6, 2022July 25, 2022 by Christopher Elliott

Filing a credit card chargeback was the last thing on Amanda Dunlop’s mind when she booked a vacation rental on Airbnb. Nor could she imagine the trouble her credit card dispute would cause.

Categories Ultimate Consumer Guides

What you don’t know about billing cycles will blow your mind

February 21, 2018 by Christopher Elliott

Billing cycles can really mess with your head.

Don’t take my word for it. Consider what happened to Michael Dearing, a registered nurse from Chicago, when Comcast adjusted — or in his words “played with” — his billing cycles recently.

Read more

Categories Commentary
travel, insurance, trip, contract, paper, paperwork, coverage, emergency, medical

Does your credit card offer enough travel insurance?

September 4, 2017 by Christopher Elliott

Is Dan Kriser overdoing it?

“I know that as long as you have a major credit card you don’t need to buy additional insurance when you rent a car,” says Kriser, an investment manager from Highland Park, Ill.. “But how about trip insurance when you travel?”

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Categories Commentary

Shorted $1,000 on his credit card dispute — should we help?

November 5, 2015November 4, 2015 by Christopher Elliott

Kenneth Woo wants a refund. He deserves a refund.

But, how long should he wait? That’s a question we get almost every day here, and the answer is: It depends.

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Categories Should I Take The Case?

They flew first class for free and here’s how you can, too

October 30, 2015October 30, 2015 by Christopher Elliott

A “free” first class upgrade is the Holy Grail of air travel. And Sam Huang did it with one of the most sought-after premium sections on the planet — an around-the-world flight in one of Emirates’ legendary First Class Suites.

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Categories Commentary

Bonus! This Best Western Plus case just got solved by you

August 7, 2018March 17, 2015 by Christopher Elliott

Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it. And guess what? Our fearless advocacy team did it.

Today’s report from the trenches is a problem solved through our forum — someone who came to us for help and got it, in real time.

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Categories Advocacy

Are credit cards with “no” foreign transaction fees still scammy?

March 11, 2015March 11, 2015 by Christopher Elliott

If you’re a credit-card skeptic like I am, then maybe you’ve enjoyed your front row seat to the rise and apparent fall of foreign transaction fees — those pernicious little extras tacked on to your cross-border purchases just because credit card companies can.

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Categories Commentary
Gil C / Shutterstock.com

AirTran declined my credit card and now I have to buy a new ticket

December 5, 2014December 5, 2014 by Christopher Elliott

Gary Murray’s credit card is declined when he buys an AirTran ticket, but he doesn’t find out until he gets to the gate. How much should he pay for the new ticket?

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Categories The Travel Troubleshooter
Shutterstock

Extreme card confusion on my rental car

July 11, 2014 by Christopher Elliott

Harold Nagase tries to add a day to his Hotwire car rental, but when the vehicle is damaged, his credit card company won’t cover it. Why not?

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Categories The Travel Troubleshooter
Yure/Shutterstock

Don’t be a chip-and-pinhead!

June 22, 2014June 22, 2014 by Christopher Elliott

If you happen to drive down the Brenner Autobahn between Austria and Italy this summer, here’s a little advice for crossing the wind-whipped Europabrücke, or Europe Bridge: keep a little cash on hand to pay the toll.

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Categories The Navigator
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