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CREDIT CARD CHARGEBACK

Can AirAsia keep John Pracy's $100? He'd booked a ticket from Cebu, Philippines, to Manila, the airline canceled the flight, and then it pocketed the money.

Does AirAsia still owe me a pandemic refund? Here’s the surprising answer

December 10, 2025December 8, 2025 by Christopher Elliott

Can AirAsia keep John Pracy’s $100? He’d booked a ticket from Cebu, Philippines, to Manila, the airline canceled the flight, and then it pocketed the money.

Categories Advocacy
Airlines are quietly working to eliminate your most basic passenger rights, including automatic refunds and fee transparency. But you are not powerless. This commentary reveals the industry's secret plan and offers a five-step strategy to defend yourself before you fly.

Don’t let your airline rights fly away. Here’s how to protect them 

September 29, 2025September 21, 2025 by Christopher Elliott

You can almost feel it when you fly these days. It’s that sense that you’re a second-class citizen with limited rights — or none at all.

Categories On Travel
Customer thought he booked a refundable Hyatt room, but Getaroom made it nonrefundable and kept $3228. The fight for a refund.

My Getaroom reservation became nonrefundable — but I want my $3,228 back!

September 16, 2025September 15, 2025 by Christopher Elliott

William Farrer thought he’d booked two rooms at the Hyatt Regency in New Orleans directly through the hotel’s website. Minutes later, he discovered he’d actually paid $3,228 to a third-party booking site — and the reservation was suddenly “nonrefundable.” 

Categories Advocacy
Fransua Garcia just lost $2,500 after scammers sent her suspicious texts claiming to be from Citibank. Can she retrieve her money, which she transferred using Zelle?

Help! After suspicious texts from Citibank, I’ve lost $2,500

June 28, 2024June 7, 2024 by Christopher Elliott

Fransua Garcia just lost $2,500 after scammers sent her suspicious texts claiming to be from Citibank. Can she retrieve her money, which she transferred using Zelle?

Categories Problem Solved
When Don Kelly triumphs in a credit card chargeback, he unexpectedly faces an Uber ban. His odyssey through automated customer service and complex policies highlights the intricate battle between consumer rights and corporate rules in today's technology-driven world.

Uber banned him after he won a credit card chargeback. Is that allowed?

May 17, 2025January 2, 2024 by Christopher Elliott

Can Uber ban you if you file a credit card dispute against it and win? It happened to Don Kelley. Here’s how to make sure it doesn’t happen to you.

Categories Advocacy, Featured
Amy Lou Masick's unfortunate encounter with a call center scam sheds light on an important issue. Falling victim while seeking a JetBlue refund, she battled against the odds to reclaim her money. Her story serves as a cautionary tale, reminding us of the need to verify online information and understand airline policies, helping us to stay vigilant against such scams.

She called JetBlue, but airline scammers answered. Here’s how she fought back.

September 26, 2024June 19, 2023 by Christopher Elliott

The newest airline call center scam just cost Amy Lou Masick $500. She wanted to call JetBlue for a flight refund, so she Googled the airline’s phone number. And up popped the number of a company that was not JetBlue.

Categories Advocacy, Featured
May Youngclaus has been waiting months for a refund from American Queen Voyages. Find out what she should do next.

Where’s my refund from American Queen Voyages? They promised to send it months ago

September 13, 2024May 23, 2023 by Christopher Elliott

May Youngclaus has been waiting months for a refund from American Queen Voyages. Is her money lost at sea?

Categories Featured, Problem Solved
Credit card disputes can be a powerful weapon for consumers. But if wielded incorrectly, a credit card chargeback can fail spectacularly.

The ultimate guide to chargebacks and winning a credit card dispute in 2025

December 16, 2024July 25, 2022 by Christopher Elliott

Filing a credit card chargeback was the last thing on Amanda Dunlop’s mind when she booked a vacation rental on Airbnb. Nor could she imagine the trouble her credit card dispute would cause.

Categories Ultimate Consumer Guides

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