How long does it take to get a refund during the pandemic?

Patty Eggen is upset — and she wants to know if she’s being too patient. She booked an Alaska cruise and canceled it many months ago. Her cruise fare refund from Norwegian arrived in early July. But her airfare refund from Alaska Airlines is still missing in action. And she’s wondering: How long does it take to get a refund during the pandemic? (Reprint) Read more “How long does it take to get a refund during the pandemic?”

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Can the cruise line cancel my trip and keep my money?!

The coronavirus pandemic has devastated the travel industry — that’s for sure. But in these unusual times, can a cruise line really cancel your trip and also refuse your refund request?

Of course, the answer to that question is “no.” But Elizabeth Ramirez says that’s exactly what NCL did to her — canceled her cruise and kept all her money. (Reprint) Read more “Can the cruise line cancel my trip and keep my money?!”

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Looking for an Overseas Adventure Travel refund? Here is the good news!

Did Overseas Adventure Travel or another tour company promise you a refund during the pandemic and then renege later? If so, you’re certainly not alone. One of the most frequent complaints we’re fielding involves tour operators changing contract terms after the coronavirus cancellation wave began.

The good news? One of the top tour operators has recently changed its stance once more — this time, in favor of its customers. If you’ve been battling for a refund from Overseas Adventure Travel or Grand Circle during the pandemic, you’re in luck.  Read more “Looking for an Overseas Adventure Travel refund? Here is the good news!”

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Is coronavirus an excuse for this missing refund?

Frank Rabusin filed a complaint with Schneider Electric back in October. His claim was approved and the company promised him a $240 check. Now, months later, the refund is still missing and the company is giving him a coronavirus excuse.

Can we find out what’s going on here? Read more “Is coronavirus an excuse for this missing refund?”

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