The 6 biggest lies consumers tell a business

Buyers are liars.

That’s not an accusation, just a fact. Remember that University of Massachusetts study that found 60 percent of adults can’t have a ten-minute conversation without lying at least once? Read more “The 6 biggest lies consumers tell a business”

AT&T lured me back with a great rate, so where is it?

When Kim Wacek switches from AT&T to Comcast for a better rate, AT&T counters with a better offer. Then the company fails to honor its new rate. Can this bill be fixed? Read more “AT&T lured me back with a great rate, so where is it?”

Oh no! Home Depot’s design countertops don’t fit my kitchen

John Osman’s custom countertops from Home Depot don’t fit his kitchen. The company won’t fix it. What now? Read more “Oh no! Home Depot’s design countertops don’t fit my kitchen”

Vodafone doesn’t deliver a router, then loses its way on a new contract

Margaret Quigley’s cable bill is too high and Vodafone won’t help her fix it. What’s more, it won’t even show her the contract. Can it do that? Read more “Vodafone doesn’t deliver a router, then loses its way on a new contract”

Why won’t AT&T refund Mom’s phone?

Jamie LaMoreaux’s parents’ AT&T phone doesn’t work and they want to return it. Why won’t the company let them?
Read more “Why won’t AT&T refund Mom’s phone?”