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CONTRACT

Kitchen countertops

Oh no! Home Depot’s design countertops don’t fit my kitchen

December 16, 2023April 27, 2017 by Christopher Elliott

John Osman’s custom countertops from Home Depot don’t fit his kitchen. The company won’t fix it. What now?

Categories Problem Solved

Why won’t DirecTV let me off the hook?

December 15, 2023December 24, 2015 by Christopher Elliott

DirecTV won’t honor Robert Savage’s contract. Can he cancel without paying an early termination fee?

Categories Problem Solved
When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out?

Broken Comcast promises, and now a cancellation fee?

February 5, 2024November 12, 2015 by Christopher Elliott

When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out?

Categories Problem Solved
After a series of technical problems and a move, he pays fee, but can he get out of it without paying a termination fee?

Help! DirecTV is holding my TV hostage

November 24, 2025July 3, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
She wants to get out of her DirecTV contract that she didn't knowingly sign. Is there any hope for waiving its $380 early cancellation fee?

Why can’t I cancel my DirecTV contract?

January 23, 2024October 31, 2013 by Christopher Elliott

Yan Qi wants to get out of her DirecTV contract — a contract she says she didn’t knowingly sign. Is there any hope for waiving its $380 early cancellation fee?

Categories Problem Solved
The $99 voucher Gabi Tanis bought through LivingSocial for power washing is worthless. the company won't refund her money.

What to do when Ashley’s Home Care is a no-show

January 23, 2024October 24, 2013 by Christopher Elliott

The $99 voucher Gabi Tanis bought through LivingSocial for power washing is worthless. Making matters worse, the company won’t refund her money. What now?

Categories Problem Solved
US Airways flight was canceled because of a mechanical problem and they were rebooked on a flight 24 hours later.

Should US Airways compensate me for a lodging error?

January 23, 2024October 15, 2013 by Christopher Elliott

Ken Middleton and his girlfriend were flying back to the mainland after enjoying a vacation in Hawaii. At least, they were supposed to be. But their US Airways flight was canceled because of a mechanical problem and they were rebooked on a flight 24 hours later.

Categories Should I Take The Case?
They say the devil is in the details. Moyosore Otepola would probably agree. Check the terms of her reservation, the employee scolded.

Errors of omission: 3 tips on how to avoid a disclosure scam

January 23, 2024August 14, 2013 by Christopher Elliott

They say the devil is in the details. Moyosore Otepola would probably agree.

Categories Problem Solved
I'm at a dead end and feel I have been tossed aside by the corporate giant that is Verizon in hopes that I will just become mute.

Help, I’ve reached a dead end with my Verizon iPhone

January 22, 2024February 14, 2013 by Christopher Elliott

No matter what Jim Howell tries, he can’t seem to get his Verizon iPhone to work. Should the wireless carrier let him out of his contract?

Categories Problem Solved
Caren Rickert orders DirecTV service after a rep promises the reception will be as good or better than Comcast. But it isn't.

Is DirecTV guilty of “false advertising”?

January 22, 2024December 26, 2012 by Christopher Elliott

When Caren Rickert switches from Comcast to DirecTV, she’s unhappy with the service. But switching back may cost her $460, even though she’s only had DirecTV a few days. Is that fair?

Categories Problem Solved
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