The 6 biggest lies consumers tell a business

Buyers are liars.

That’s not an accusation, just a fact. Remember that University of Massachusetts study that found 60 percent of adults can’t have a ten-minute conversation without lying at least once? Read more “The 6 biggest lies consumers tell a business”

AT&T lured me back with a great rate, so where is it?

When Kim Wacek switches from AT&T to Comcast for a better rate, AT&T counters with a better offer. Then the company fails to honor its new rate. Can this bill be fixed? Read more “AT&T lured me back with a great rate, so where is it?”

Oh no! Home Depot’s design countertops don’t fit my kitchen

John Osman’s custom countertops from Home Depot don’t fit his kitchen. The company won’t fix it. What now? Read more “Oh no! Home Depot’s design countertops don’t fit my kitchen”

Why won’t DirecTV let me off the hook?

DirecTV won’t honor Robert Savage’s contract. Can he cancel without paying an early termination fee?
Read more “Why won’t DirecTV let me off the hook?”

Broken Comcast promises, and now a cancellation fee?

When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out?
Read more “Broken Comcast promises, and now a cancellation fee?”

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