The truth about publishing executive contacts? No one else is this crazy

Susan Kelly’s grateful emails are the kind any consumer advocate lives for.

“As a faithful reader of your column, I have learned many worthy travel-related tips,” she began. “I had been fairly lucky in my own travels and avoided many problems your column discusses.”

But her luck changed recently when her father suddenly fell ill and passed away. Read more “The truth about publishing executive contacts? No one else is this crazy”

We helped her find Travel Guard contacts and she found a happy ending

Ruth Martin did it herself — with a little help from our intrepid researchers. Read more “We helped her find Travel Guard contacts and she found a happy ending”

You want contacts? We’ve got contacts (and a cool story)

The email from Jonica Brooks, received yesterday morning, was a simple request.

“I looked for the Virgin American contact information on your web site,” Brooks wrote. “But it seems you only have Virgin Atlantic. Do you have Virgin America contact information?”

If you think you know what happens next, grab a seat. Let me tell you a cool story.
Read more “You want contacts? We’ve got contacts (and a cool story)”

Hey, Homewood Suites, we’ve got your ducks lined up

Our latest company to be outed is Homewood Suites.

We’ve got executive names, email addresses and phone numbers. Read more “Hey, Homewood Suites, we’ve got your ducks lined up”

A real success story: Expedia’s executive contacts are back!

Almost every day we hear from readers who are helped by our executive contacts information. But can the information on this site actually change a company’s customer service culture?

Read more “A real success story: Expedia’s executive contacts are back!”