Who’s going to win the big game?
No, not that game.
I’m talking about the game businesses play with us. Mark up, mark down. Bait and switch. And, of course, the loyalty game.
If you’re not thinking about that game, you are going to lose — and that could cost you. Read more “The only game that really matters”
You can always cancel.
Those are the four most dangerous words a consumer can hear.
They’re often preceded by: “Don’t worry!” Read more “When you hear these words, run!”
October was another wild month for reader complaints, with the number of grievances jumping an impressive 27 percent from a year ago and coming just a few cases short of tying an all-time record.
Read more “In another frenetic month for complaints, American Airlines extends its losing streak”
In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem. Read more “For consumer problems, sometimes the best advocate has a law degree”
It’s not your imagination. Your consumer rights are vanishing.
Not a day seems to go by that you don’t see news of another consumer regulation being dismantled, a law coming undone, an anti-consumer executive order being signed. Read more “Your consumer rights are disappearing. Here’s how to protect yourself now.”