Help! My HP Envy doesn’t work. Can I get a replacement or a refund?
The touchscreen on Satoaki Omori’s new HP Envy laptop doesn’t work, and the computer has been discontinued. Can he get a full refund — or a replacement?
CONSUMER
The only game that really matters
Who’s going to win the big game? No, not that game. I’m talking about the game businesses play with us.
When you hear these words, run!
You can always cancel.
Those are the four most dangerous words a consumer can hear.
They’re often preceded by: “Don’t worry!”
For consumer problems, sometimes the best advocate has a law degree
In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem.
Your consumer rights are disappearing. Here’s how to protect yourself now.
Don’t look now, but your consumer rights are vanishing.
5 things customers say during the holidays – and what they really mean
It’s that time of year when you follow the herd to the mall and gorge on the displays.
American customers have it bad – but here’s how it can be better
Did you know that when it comes to customer satisfaction, the United States falls short of the top 10, behind Russia, Poland and Chile? That the worst industry for service is social media? Or that the worst time to contact customer support is after 6 p.m.?
The biggest mistake I ever made as a consumer
Somewhere in the attic of my old house in Key Largo, Fla., a reminder of my biggest consumer mistake ever is collecting dust. I’ve never told anyone about it. Until now.
Should you hire a consumer advocate? 3 questions to ask
Here’s a familiar come-on: If you have an intractable problem with a business, you can “utilize our years of experience fighting fraud” to get a fast refund.
New airline rules yet to be enforced, even as DOT levies record fines
Back in August, you might recall, the Transportation Department adopted a set of tough new consumer-protection rules to help airline passengers. In January, it added even more.