The only game that really matters

Who’s going to win the big game?

No, not that game.

I’m talking about the game businesses play with us. Mark up, mark down. Bait and switch. And, of course, the loyalty game.

If you’re not thinking about that game, you are going to lose — and that could cost you. Read more “The only game that really matters”

When you hear these words, run!

You can always cancel.

Those are the four most dangerous words a consumer can hear.

They’re often preceded by: “Don’t worry!” Read more “When you hear these words, run!”

In another frenetic month for complaints, American Airlines extends its losing streak

October was another wild month for reader complaints, with the number of grievances jumping an impressive 27 percent from a year ago and coming just a few cases short of tying an all-time record.
Read more “In another frenetic month for complaints, American Airlines extends its losing streak”

I missed my flight because it left early — why wasn’t I informed?

Something about Nina Bucki’s story doesn’t quite add up. She’d planned a trip to Poland with her two daughters, but didn’t take it. She asked our help in getting a refund or credit for her unused airfares. Read more “I missed my flight because it left early — why wasn’t I informed?”

For consumer problems, sometimes the best advocate has a law degree

In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem. Read more “For consumer problems, sometimes the best advocate has a law degree”