What if they pulled the plug on this site?

What if they pulled the plug on this site?

What if the stories you read here every day vanished? What if I stopped holding companies’ feet to the fire in the pages of the Washington Post, USA Today and in my syndicated columns?
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In the Age of Laissez Faire regulation, the ground is shifting under consumers. Here’s what it means.

If the recent news from Washington isn’t a little unsettling, maybe you should look again. A new administration has brought some unconventional thinking to the Oval Office, and the repercussions could be felt for years by American consumers.
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The five stages of consumer rejection

“Any update?” Read more “The five stages of consumer rejection”

Crazy July for consumer complaints rivals record — can you guess who won? (I mean, lost)

Don’t get too comfy, corporate America. Last month’s dip in consumer complaints was only temporary. Read more “Crazy July for consumer complaints rivals record — can you guess who won? (I mean, lost)”

American Airlines retains consumer complaint lead

American Airlines kept a tight grip on its title of most complained-about company last month while widening its lead for 2016, according to our latest tally of complaints.
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