Jimmy Lim thought he’d booked a suite for his family in Hong Kong through Booking.com. He ended up getting chased out of the hotel after complaining about the size of his rooms. Now he wants a refund — and, of course, he isn’t getting it.
Hotels have finally gone too far when it comes to parking fees.
Roy Gregston’s Hoover Complete Steam Mop breaks down only a few months after he buys it from Amazon. Even though he has a three-year extended warranty, no one will cover it. And then there’s a restocking fee, too. What’s going on?
Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund?
If you’ve ever had to go toe to toe with a big company over a missing refund, then you’ll relate to Alejandro Soler’s recent problem with PayPal and Chase.
Ronald Crossley’s Hamilton Beach toaster oven doesn’t work. And apparently, neither does the Hamilton Beach customer service department. How does he get this appliance fixed?
Nicole Morin wants her money back for the “unsafe” vacation rental she booked through Vrbo. And she wants me to help her get it.
Lillian Kohler never imagined she’d get stiffed for $36,000 by a supposedly reputable cruise company like Vantage Travel.
Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent.
What’s wrong with Britt Lane’s bed? And why won’t Ashley Furniture fix it for her? She’s been sleeping on the floor since she ordered the furniture from the retailer.
