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CONSUMER RIGHTS

Danielle Spivack, stranded in Tel Aviv due to war, struggles to get a full refund from American Airlines for her canceled flight. Despite her pleas, the airline insists on adhering to its policy, offering only a travel credit. Will she manage to convince them to make an exception? Read on to find out.

American Airlines canceled my flight. Why do I only get a partial refund?

July 30, 2024July 29, 2024 by Christopher Elliott

Danielle Spivack lives in Ramat Gan, a suburb of Tel Aviv. She had plans to fly back to the States late last year, but the ongoing war forced American Airlines to cancel her flight. 

Categories Advocacy
When an airline loses your luggage, does it have to fully refund your expenses? That's what Adam Hirsch would like to know after Swiss International Airlines lost his luggage on a flight from Los Angeles to Venice, Italy.

Swiss lost luggage problem: Can the airline only refund me for half my expenses?

March 24, 2025July 15, 2024 by Christopher Elliott

When an airline loses your luggage, does it have to fully refund your expenses? That’s what Adam Hirsch would like to know after Swiss International Airlines lost his luggage on a flight from Los Angeles to Venice, Italy.

Categories Advocacy
If you're upset about being asked for a gratuity at every turn -- at convenience stores, supermarkets and even on websites -- then you might have a case of tip rage.

Angry about having to leave a gratuity? You might have tip rage

June 28, 2025June 29, 2024 by Christopher Elliott

If you’re upset about being asked for a gratuity at every turn — at convenience stores, supermarkets and even on websites — then you might have a case of tip rage.

Categories On Travel
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours. 

Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?

September 13, 2024April 15, 2024 by Christopher Elliott

Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours. 

Categories Advocacy
The engine in Ali Cotton's Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?

Jiffy Lube ruined my car engine. Why won’t it pay $12,998 for repairs?

September 10, 2024April 12, 2024 by Christopher Elliott

The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?

Categories Problem Solved
Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed -- and will the charge stick?

Lyft surprised me with a $150 cleaning charge. Is that allowed? 

December 18, 2025March 6, 2024 by Christopher Elliott

Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed — and will the charge stick?

Categories The Travel Troubleshooter
Carolyn Hoke's anticipation for a serene seven-night river cruise from St. Louis to Minneapolis with American Queen Voyages turned into a prolonged ordeal of frustration and uncertainty. After the unexpected cancellation of her cruise in November 2022, Carolyn found herself ensnared in a seemingly endless wait for a refund of $10,126. Despite her persistent efforts, including calls to the company, escalations to the accounting department, and complaints to the Florida Division of Consumer Service, the refund remained elusive. As she navigated the maze of customer service apologies and bureaucratic dead ends, the ominous shadow of the company's potential bankruptcy loomed large, threatening to engulf her hopes of reclaiming her hard-earned money. This tale of perseverance against the tides of corporate negligence unfolds as Carolyn, with the help of consumer advocacy, confronts the daunting challenge of securing her refund from the brink of a collapsing cruise line.

Help! American Queen Voyages canceled my cruise but kept my $10,126

March 21, 2024March 1, 2024 by Christopher Elliott

Carolyn Hoke has been waiting more than a year for her refund from American Queen Voyages for a canceled cruise. Why is it taking so long — and how can she speed up the process?

Categories Problem Solved
Elaine Simmons' cruise vacation turned into a nightmare when her NCL flight reservation vanished. Left scrambling at the airport, she paid an exorbitant $1,796 to secure alternative tickets. Despite pleading with NCL for reimbursement, they directed her to their travel insurance provider, AON, which rejected her claim. Even disputing the charge on her credit card proved futile. Exasperated and out of options, Elaine sought mediation. With resolve, she turned to an advocacy team, hoping they could compel NCL to take responsibility for their oversight and compensate her for the unexpected expense.

I paid an extra $1,796 to get to my cruise. Why won’t NCL reimburse me?

September 5, 2024February 28, 2024 by Christopher Elliott

After Elaine Simmons’ flight reservation is lost, she pays an extra $1,796 to get to her NCL cruise. Why won’t the cruise line help her recover the money?

Categories The Travel Troubleshooter
Marcia Krantz's dream vacations turned into nightmares with Celebrity Cruises, first to the Galapagos and then Europe. Faced with unbearable cabin temperatures, health issues, and an unsympathetic response to a family tragedy, Krantz seeks a refund or credit. Celebrity Cruises promises luxury and exceptional experiences, yet Krantz's adventures fell short. As we delve into the intricacies of what Celebrity guarantees versus the reality of Krantz's experiences, we confront the challenging question: does she deserve compensation for her grievances, and if so, what form should it take?

Can I get my money back for a bad cruise?

January 30, 2026February 26, 2024 by Christopher Elliott

Marcia Krantz wants her money back for her Celebrity cruise. She sailed to the Galapagos last year but didn’t enjoy it. And then her replacement cruise to Europe also tanked.

Categories Advocacy, Should I Take The Case?
Diego Vega found himself unwittingly enrolled in Uber One through a Capital One offer, facing charges for a service he never wanted. Despite attempts to unenroll, both companies were unresponsive, leaving him trapped in a subscription nightmare. This story explores the ease of signing up for such memberships, the challenges in canceling them, and the relentless marketing that follows. It highlights the crucial steps to cancel unwanted subscriptions and the importance of vigilance with credit card offers. An investigation into Vega's situation reveals a surprising twist, offering a resolution and shedding light on consumer rights.

I never ordered Uber One. Please help me get my money back!

August 1, 2025February 23, 2024 by Christopher Elliott

Diego Vega is signed up for Uber One. He has no idea how he’s been enrolled in the monthly $9.99 membership, but he does know one thing: He wants to un-enroll. But how?

Categories Problem Solved
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