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Elliott Report

Elliott Report

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CONSUMER BEHAVIOR

Loyalty in travel is being questioned as more travelers hit their breaking points. Recent experiences, like Andy Abramson's delayed flight with American Airlines, highlight the growing frustration. Research shows that 1 in 10 travelers have had poor experiences this year, leading many to reduce or eliminate spending with the offending companies. The travel industry's focus on profits and the devaluation of loyalty programs are major factors. As service quality declines, many are considering whether it's time to switch to competitors that prioritize customer care and satisfaction.

Travelers reached their breaking point this summer. Is loyalty dead?

September 5, 2024September 1, 2024 by Christopher Elliott

When it comes to travel, is loyalty dead? 
That’s the question many travelers have been asking themselves during a record-breaking summer.

Categories On Travel
If you're upset about being asked for a gratuity at every turn, from convenience stores to websites, you might have a case of tip rage. Gail Sahar, a psychology professor, explains that the increasing expectations for tipping feel unfair and lead to frustration. This anger, combined with aggressive solicitations for tips and guilt over service workers' wages, fuels tip rage. Consumers resent being pressured to tip before receiving service, while service workers rely on tips for their income, creating a cycle of mutual frustration and resentment. How can we address this growing issue?

Angry about having to leave a gratuity? You might have tip rage

June 29, 2024 by Christopher Elliott

If you’re upset about being asked for a gratuity at every turn — at convenience stores, supermarkets and even on websites — then you might have a case of tip rage.

Categories On Travel
Tipping is dead. At least tipping, as you and I understand it. A mandatory 20 percent gratuity on every restaurant meal? Obligatory tips for housekeepers, concierges and tour guides? Kiss them goodbye.

Some Americans have stopped tipping. Should you, too?

March 27, 2025May 4, 2024 by Christopher Elliott

Tipping is dead.

At least tipping, as you and I understand it. A mandatory 20 percent gratuity on every restaurant meal? Obligatory tips for housekeepers, concierges and tour guides? Kiss them goodbye.

Categories Advice, On Travel
Donald Trump is good for consumers. Donald Trump is making American consumers great again. Here's why we are saying this.

Donald Trump is making American consumers great again. Here’s how

February 1, 2024May 1, 2017 by Christopher Elliott

Donald Trump is good for consumers. And not necessarily in the way you’d think. Undoubtedly without meaning to, the new president has created a class of consumers that will be more enlightened and harder than ever to rip off. If you’re reading this, you may be among them.

Categories Commentary

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