All Robin Rosner wanted was a little peace and quiet when she checked into the Sheraton Centre in Toronto recently.
All she got was chaos and noise — lots of noise.
“I awoke to find my message light blinking about 3 a.m. and learned that they would be power-washing the exterior of the building starting the next day,” she says. “They were suggesting people keep their blinds closed for privacy.”
And that wasn’t all.
“They also pointed out some construction work on one of the main streets might result in a detour,” she says. But the hotel failed to tell her that its garden wasn’t open, even though it was the middle of the summer, which was a problem for Rosner, because she was traveling with her dog. Read more “What does a hotel owe me for construction noise?”
To say Michael Weaver was unhappy about the hotel he booked through Hotwire recently might be an understatement. He paid for a 4.5-star hotel in South Beach, but instead checked into a construction site.
For those of you just joining us, Hotwire lets you book a type of hotel in a general geographic location, and only reveals the name of the property after you’ve paid for a nonrefundable reservation.
When Dave Mootz checked into the RIU Playacar two years ago, he was greeted by trucks and construction workers where there should have been a quiet beach. The area was undergoing a much-needed beach restoration project — during his much-needed Mexico vacation.
Mootz was unhappy with the view and the incessant noise. So he complained to RIU, and after a lengthy back-and-forth, the hotel agreed to send him a two-night voucher, valid between Aug. 1, 2010 and Aug. 30, 2011. That made him a little more happy, but not by much. He’d asked for a partial refund, arguing that he couldn’t return to Mexico until 2013. Read more “Why won’t RIU extend my hotel voucher?”
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