United Airlines promises.

How to make United Airlines keep its promises

You could almost hear a collective groan from the traveling public last week when United Airlines CEO Oscar Munoz promised a congressional hearing that his airline would “do better” in the wake of the David Dao dragging incident.

Better than what, exactly?

Do you have a right to a little peace and quiet?

Vladimir Shurpenkov/Shutterstock
Vladimir Shurpenkov/Shutterstock
There’s no worse form of torture for travelers like Jeanne Marchadie than having to endure the sound of people yakking on a cellphone in close quarters.

“I shudder to think about what’s going to happen on planes if cellphones are allowed,” says Marchadie, a programmer from Jacksonville, Fla. “What a nightmare — except, of course, to those people who live on their cellphones and force those within hearing distance to listen to their mindless drivel.”

She may not have to worry.

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You don't have to read the 59-page congressional report on the TSA Transportation Security Administration's shortcomings.

Has the TSA become its own worst enemy?

You don’t have to read the 59-page congressional report on the Transportation Security Administration’s shortcomings, released on the 11th anniversary of 9/11, to conclude the agency has “become its own worst enemy.”

What’s so funny about the TSA?

To the hundreds of thousands of air travelers who are inconvenienced by their invasive and allegedly unconstitutional screening procedures, the Transportation Security Administration may be nothing to laugh about.