When it comes to air travel, maybe good really is bad.
That’s not airline industry doublespeak. You know, as in: Surprise fees and sky-high fares, which passengers consider bad, are actually good for you because they’re good for an airline. I mean it literally. The increase in bad behavior by your fellow passengers is good. Read more “Why bad passengers are good for you”
Lisa Mikulchik had an unpleasant — and unusual — run-in with an airline crewmember, and she wants to know if the company did enough to address her concerns. Yet as I read her account, and the response, I’m baffled that something like this could happen.
The carrier? Hawaiian Airlines, a company with a well-deserved reputation for friendliness and customer service. And, by the way, an airline I’ve flown on and really like, even in normally cramped economy class.