It was another busy month for complaints. Readers filed 337 grievances, just a few cases shy of our record 342 complaints received last August. “March complaints approach record as American Airlines extends lead”
Airlines dominated January’s reader complaints, with four air carriers occupying the top four slots for the month. The total number of grievances jumped to 317, a 9 percent increase from the same period one year ago.
“Airlines dominate a busy January for complaints”
For years, readers have asked me to publish a warning list of companies that receive too many complaints. And for years I’ve hesitated — for a number of reasons.
“Can you guess who made our 2017 company watchlist?”
It happened to Traci Fox.
“Why are travelers punished for complaining?”
Martha Mauser did all it by herself. She had a case — a good case — and she advocated it on her own.
““We got there by following your advice to just keep trying, be polite and firm””