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COMPLAINT

She had a run-in with a TSA agent recently after trying to opt out of a full-body scan, and sent a complaint letter to the agency.

Is anyone really listening to your TSA complaints?

January 23, 2024May 22, 2013 by Christopher Elliott

With only a few weeks left to leave your comments about the TSA’s controversial passenger screening methods, here’s a question worth asking: Is anyone listening?

Categories Security
The Pirri's are unhappy with their cruise on the Carnival Destiny, and they're even more unhappy with how the cruise line responded.

Did Carnival do enough for these Destiny passengers?

January 23, 2024April 9, 2013 by Christopher Elliott

… Read more

Categories Should I Take The Case?
When I hear someone complaining about special meals, it takes a lot for me to follow through and contact an airline on their behalf.

A legitimate complaint wrapped inside a frivolous one — should I let this case go?

January 22, 2024September 24, 2012 by Christopher Elliott

I don’t normally dismiss cases reflexively, but when I hear someone complaining about special meals, it takes a lot for me to follow through and contact an airline on their behalf.

Categories Commentary
Western Caribbean cruise was delayed because of dense fog in Galveston, Tex., earlier this year, Carnival offered two possible resolutions.

The travel industry moves to preempt customer complaints

January 20, 2024April 3, 2011 by Christopher Elliott

When Jason Plott’s Western Caribbean cruise was delayed because of dense fog in Galveston, Tex., earlier this year, Carnival offered two possible resolutions before casting off: Either a full refund or an abridged cruise, which included an onboard credit and a discount off a future vacation.

Categories The Navigator
a seven-day sailing from from San Juan to Dominica, Grenada, Aruba, and back again on the Caribbean Princess last month.

Is this enough compensation? A broken toilet, a busted shower — and you’re offering a voucher?

January 20, 2024March 8, 2011 by Christopher Elliott

t was Alicia and Dean Winicks’ first cruise — a seven-day sailing from from San Juan to Dominica, Grenada, Aruba, and back again on the Caribbean Princess last month.

Categories Commentary
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