March complaints approach record as American Airlines extends lead

It was another busy month for complaints. Readers filed 337 grievances, just a few cases shy of our record 342 complaints received last August. Read more “March complaints approach record as American Airlines extends lead”

Airlines dominate a busy January for complaints

Airlines dominated January’s reader complaints, with four air carriers occupying the top four slots for the month. The total number of grievances jumped to 317, a 9 percent increase from the same period one year ago.
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Can you guess who made our 2017 company watchlist?

For years, readers have asked me to publish a warning list of companies that receive too many complaints. And for years I’ve hesitated — for a number of reasons.
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Why are travelers punished for complaining?

It happened to Traci Fox.
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“We got there by following your advice to just keep trying, be polite and firm”

Martha Mauser did all it by herself. She had a case — a good case — and she advocated it on her own.
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