Construction noise ruined my Sandals vacation in Barbados

When Lisa Chiarello’s Sandals vacation is ruined by construction noise, the resort offers two “free” nights. Is she entitled to more? Read more “Construction noise ruined my Sandals vacation in Barbados”

Yes, American Airlines, you can hate your customers and be loved by your shareholders. Or can you?

This just in: Reader complaints surged 24 percent last month from a year ago. Read more “Yes, American Airlines, you can hate your customers and be loved by your shareholders. Or can you?”

Delta stopped flying to Barbados — is our vacation ruined?

Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved? Read more “Delta stopped flying to Barbados — is our vacation ruined?”

In another record month, American Airlines complaints double

If you’ve been watching our monthly complaint numbers and wondering, “How much worse can it get for American Airlines?,” here’s your answer: much worse.
Read more “In another record month, American Airlines complaints double”

I don’t want this damaged couch — can I just get a refund?

If Chris Sigmund could flop on his Living Spaces couch in frustration, he’d do that. But the couch has been coming apart ever since he received it, and Living Spaces won’t offer him a resolution he’s willing to accept. Read more “I don’t want this damaged couch — can I just get a refund?”