Donna Klemond’s Celebrity cruise departs three hours early – just as she arrives at the port of embarkation. Neither Celebrity, her travel insurance company nor her travel agent will help compensate her for the cost of the cruise. Can our advocates get them to weigh anchor on issuing her a refund? Read more “Our Celebrity cruise sailed without us — 3 hours early!”
Tag: COMPLAINT
Construction noise ruined my Sandals vacation in Barbados
When Lisa Chiarello’s Sandals vacation is ruined by construction noise, the resort offers two “free” nights. Is she entitled to more? Read more “Construction noise ruined my Sandals vacation in Barbados”
Yes, American Airlines, you can hate your customers and be loved by your shareholders. Or can you?
This just in: Reader complaints surged 24 percent last month from a year ago. Read more “Yes, American Airlines, you can hate your customers and be loved by your shareholders. Or can you?”
I have sentimental items in my lost bag. Can you help me reach Airberlin?
After Ellen Van den Broeck’s flight on Airberlin is delayed, she’s bumped to a later flight, which is also delayed. When she finally lands in Berlin, her luggage doesn’t land with her. Now what? Read more “I have sentimental items in my lost bag. Can you help me reach Airberlin?”
Delta stopped flying to Barbados — is our vacation ruined?
Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved? Read more “Delta stopped flying to Barbados — is our vacation ruined?”