Construction noise ruined my Sandals vacation in Barbados

When Lisa Chiarello’s Sandals vacation is ruined by construction noise, the resort offers two “free” nights. Is she entitled to more? Read more “Construction noise ruined my Sandals vacation in Barbados”

Yes, American Airlines, you can hate your customers and be loved by your shareholders. Or can you?

This just in: Reader complaints surged 24 percent last month from a year ago. Read more “Yes, American Airlines, you can hate your customers and be loved by your shareholders. Or can you?”

Delta stopped flying to Barbados — is our vacation ruined?

Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved? Read more “Delta stopped flying to Barbados — is our vacation ruined?”

In another record month, American Airlines complaints double

If you’ve been watching our monthly complaint numbers and wondering, “How much worse can it get for American Airlines?,” here’s your answer: much worse.
Read more “In another record month, American Airlines complaints double”

Don’t let them ignore your travel complaint. Here’s how.

It’s complaints season in the travel industry, as Adeodata Czink will tell you. Read more “Don’t let them ignore your travel complaint. Here’s how.”