When Lisa Chiarello’s Sandals vacation is ruined by construction noise, the resort offers two “free” nights. Is she entitled to more? “Construction noise ruined my Sandals vacation in Barbados”
This just in: Reader complaints surged 24 percent last month from a year ago. “Yes, American Airlines, you can hate your customers and be loved by your shareholders. Or can you?”
Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved? “Delta stopped flying to Barbados — is our vacation ruined?”
If you’ve been watching our monthly complaint numbers and wondering, “How much worse can it get for American Airlines?,” here’s your answer: much worse.
“In another record month, American Airlines complaints double”
It’s complaints season in the travel industry, as Adeodata Czink will tell you. “Don’t let them ignore your travel complaint. Here’s how.”