A woman who rented a beach house on Lake Michigan is horrified to find a chipmunk nesting in her bedroom. Now she’s trying to get her money back from Vrbo.
Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?
After Elizabeth Scott opens savings accounts for her kids, Bank of America completely depletes them with an $8 monthly “maintenance” fee. Is there any hope she can recover the money?
When Lisa Chiarello’s Sandals vacation is ruined by construction noise, the resort offers two “free” nights. Is she entitled to more?
Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved?
It happened to Traci Fox.
It comes to us by way of Tracey Phillips. She had a problem with a hotel’s change policy. Specifically, every time she changed the date of her stay, the hotel insisted on charging her a fee, which is an increasingly common problem.
Instead of the grassroots approach to problem-solving, which I always recommend — in other words, starting with a real-time resolution at the lowest level, and working your way up — Tracey went straight to the top. She wrote an impassioned letter to the CEO, asking for a one-time exception to the hotel’s rules.
And, no surprise, she hasn’t received a response yet.
Watch the emails come in — and learn.
“Need help getting a refund on a non-refundable airline ticket,” the subject line reads on a message I received a few minutes ago.
I get a lot of travel complaints.
“Yesterday, I went to ER due to heart palpitation and chest pain,” the passenger explained. He phoned his airline to ask for a refund due to his medical condition — an understandable request, coming from someone who’s an infrequent flier.
I just wrapped up a review of my August emails — and wow, what an awesome collection of complaints!
To recap, one of my email addresses experienced a total meltdown, holding more than 10,000 messages in a queue since January. I explain everything in this post. And here’s a synopsis of the September emails.
It’s worth repeating that there are many ways of reaching me, including social media, my primary gmail address, [email protected], or phone.
I answer as promptly as possible — when the technology works.
