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Elliott Report

Elliott Report

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COMPLAINT

The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?

This Vacasa rental is a dump. Can I get my money back?

October 27, 2023September 25, 2023 by Christopher Elliott

The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?

Categories The Travel Troubleshooter
Joe King's experience with the Samsung ADT Home Security Starter Kit led to a challenging quest for a refund. Only with unwavering advocacy and assistance was a rightful resolution achieved.

Can I get my money back for this Samsung ADT starter security kit?

November 24, 2023September 20, 2023 by Christopher Elliott

Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?

Categories Problem Solved
Chipmunk hiding in vacation rental, guest seeking refund

I found a chipmunk in my vacation rental. I want my money back — all of it!

November 22, 2023May 15, 2023 by Christopher Elliott

A woman who rented a beach house on Lake Michigan is horrified to find a chipmunk nesting in her bedroom. Now she’s trying to get her money back from Vrbo.

Categories Advocacy, Featured
Todd Brown's mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

His bed arrived in pieces. Can he get a refund from Amerisleep? 

February 21, 2023 by Christopher Elliott

Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

Categories Problem Solved

Construction noise ruined my Sandals vacation in Barbados

October 24, 2023December 22, 2017 by Christopher Elliott

When Lisa Chiarello’s Sandals vacation is ruined by construction noise, the resort offers two “free” nights. Is she entitled to more?

Categories The Travel Troubleshooter

Delta stopped flying to Barbados — is our vacation ruined?

October 24, 2023August 15, 2017 by Christopher Elliott

Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved?

Categories The Travel Troubleshooter
If you have a gripe with a company — and let's face it, at some point, everyone has a gripe — here's a cautionary tale about complaining.

The biggest complaint mistake you’ll ever make

November 3, 2023February 12, 2014 by Christopher Elliott

If you have a gripe with a company — and let’s face it, at some point, everyone has a gripe with a company — here’s a cautionary tale about complaining.

Categories Problem Solved
Ever want to see how customers screw up? Then spend a few hours looking over the shoulder of a consumer advocate.

Should I shame, sue – or take it straight to the top?

October 31, 2023October 2, 2013 by Christopher Elliott

Ever want to see how customers screw up? Then spend a few hours looking over the shoulder of a consumer advocate.

Categories Problem Solved
Teresa Ferris is mad. She recently paid her airline a $100 "unaccompanied minor" fee when her son flew alone from Oakland to Los Angeles.

The art of appeal: 5 tips that will turn a “no” into a “yes”

October 31, 2023September 25, 2013 by Christopher Elliott

Teresa Ferris is mad. She recently paid her airline a $100 “unaccompanied minor” fee when her son flew alone from Oakland to Los Angeles.

Categories Problem Solved
She had a run-in with a TSA agent recently after trying to opt out of a full-body scan, and sent a complaint letter to the agency.

Is anyone really listening to your TSA complaints?

September 4, 2023May 22, 2013 by Christopher Elliott

With only a few weeks left to leave your comments about the TSA’s controversial passenger screening methods, here’s a question worth asking: Is anyone listening?

Categories Security
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